Hospitality, Supermarket Assistant

John Lewis Partnership; Lutterworth; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company seeks a Partner for its service counters, promoting high standards of presentation, hygiene, and customer engagement. The role emphasizes strong communication and teamwork skills while embracing a shared ownership ethos. Part-time hours focus on service excellence and product knowledge, contributing to customer loyalty and sales.

Qualifications

• Strong communication skills to work effectively as part of a team and with customers.
• Experience in a customer-facing role is preferred.
• Knowledge of current food and drink trends is desirable.

Responsibilities

• Manage food counter presentation and hygiene standards.
• Ensure stock levels meet customer demands.
• Support wider shop team with general tasks.

Skills

Communication

Teamwork

Customer Service

Interest in Food and Drink Trends

Job description

ABOUT THE ROLE

As a Partner on our service counters, you'll have the perfect opportunity to demonstrate your knowledge and passion for food while feeling proud of how it is ethically sourced and recommend recipes for customers to try. You'll actively be bringing our ethos - passionate Partners serving food lovers - to life.

You'll use your enthusiasm and friendliness to build lasting relationships with your customers. You'll make all the difference to the impression they have about the Waitrose brand and keep them returning again and again by earning their trust and loyalty for a lifetime. All the while helping to maximise on sales and profit.

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Key Responsibilities - You'll take responsibility for your own food counter ensuring the highest presentation and hygiene standards at all times. - Staying on top of stock levels, ensuring the products our customers love are there when needed. - Taking great care while working with open food and ensure all due diligence and health & safety protocols are followed. Helping to reduce food wastage. - Maintaining your knowledge of new products and have a good understanding of Waitrose's food values (e.g. animal welfare). - Supporting the wider shop team when required with general shopkeeping tasks. Essential skills/experience you'll need - Communication skills to enable you to work effectively as part of a team and with our customers. Desirable skills/experience you may have - Experience of working in a customer facing role is welcomed. - Experience of working in a catering / hospitality environment. - Up to date knowledge and strong interest in food and drink trends. - Flexible approach to ensure the support of the whole branch.

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Closing Date:

June 20, 2025

Pay:

£12.40 Hourly

Contract Type:

Permanent

Hours of Work:

Part time hours of work - Thursday 12:00-18:00 Friday 12:00-18:00 Saturday 12:00-18:00

Job Level:

Partnership Level 10

Where You'll Be Working:

Lutterworth (Waitrose & Partners), Lower Leicester Road, Lutterworth, Leicestershire, LE17 4NF

ABOUT THE PARTNERSHIP

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

About the company

Find a career with a difference when you join the John Lewis Partnership, the UK's largest employee-owned company. Apply today for jobs with John Lewis and Waitrose where you'll learn what it means to be a Partner, rather than an employee. Visit our ca...

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