Hospitality, Supermarket Assistant

ENGINEERINGUK; Godalming; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading employee-owned business as a Partner at service counters, where you will share your passion for food and provide exceptional customer service. You will ensure high presentation standards and manage stock, contributing to the Waitrose brand's reputation for quality and trust.

Qualifications

• Effective communication skills to work well with team members and customers.

Responsibilities

• Ensure the highest presentation and hygiene standards at the food counter.
• Manage stock levels to ensure popular products are available.
• Handle open food with care, following health & safety protocols.

Skills

Effective communication

Job description

About the role

As a Partner on our service counters, you'll have the opportunity to demonstrate your knowledge and passion for food, ensuring ethically sourced products and recommending recipes to customers. You'll bring our ethos — passionate Partners serving food lovers — to life by using your enthusiasm and friendliness to build lasting customer relationships. Your efforts will influence the customer's impression of the Waitrose brand, fostering trust and loyalty, while helping to maximize sales and profit.

Key Responsibilities

• Ensure the highest presentation and hygiene standards at your food counter.
• Manage stock levels to ensure popular products are available.
• Handle open food with care, following all health & safety protocols, and help reduce food wastage.
• Maintain knowledge of new products and understand Waitrose's food values, such as animal welfare.
• Support the wider shop team with general shopkeeping tasks when required.

Essential skills/experience you'll need

• Effective communication skills to work well with team members and customers.

Desirable skills/experience you may have

• Experience in a customer-facing role.
• Experience in catering or hospitality environments.
• Knowledge and interest in current food and drink trends.
• Flexible approach to support the whole branch.

About The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership and a commitment to building a happier world. We focus on retail excellence, innovation, and diversification, ensuring we offer price, quality, and service that are never knowingly undersold.

Our culture encourages everyone to contribute, embrace differences, and thrive. We believe in kindness, respect, and creating an environment where everyone feels they belong and can grow personally and collectively.

Important points to note:

• Some roles may require pre-employment vetting, including DBS checks, which will be explained during recruitment.
• Apply promptly as vacancies may close early due to high application volumes.
• We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager during your interview.