Hospitality Shift Leader — Guest Experience & Training

The White Lion at Knighton; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Pension

28 days holiday

Staff discounts

Wagestream access

Job summary

The White Lion, part of Mitchells & Butlers, is hiring a Shift Supervisor to welcome guests and lead a team in delivering warm, British hospitality. You’ll help train staff and ensure excellent service while maintaining high standards.

Join a friendly pub culture with flexible shifts, staff discounts, pension, 28 days holiday, and rewards such as Wagestream and incentives. If you have character and a passion for service, we’d love to hear from you.

Qualifications

• Experience in hospitality or customer service preferred.
• Ability to train and develop staff.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team.
• Be a shift leader.
• Be a role model for your teams, helping with their training.
• Maintain high standards of cleanliness and safety.

Skills

Team leadership

Customer service

Staff training

Job description

The White Lion, part of Mitchells & Butlers, is hiring a Shift Supervisor to welcome guests and lead a team in delivering warm, British hospitality. You’ll help train staff and ensure excellent service while maintaining high standards.

Join a friendly pub culture with flexible shifts, staff discounts, pension, 28 days holiday, and rewards such as Wagestream and incentives. If you have character and a passion for service, we’d love to hear from you.