Hospitality Operations Manager

Allpress Espresso Ltd; Greater London; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Wellhub access

Free weekly beans

Cycle to Work scheme

CODE access

30% off all retail goods

Discounts with partners

Job summary

Allpress Espresso Ltd is seeking a Hospitality Operations Manager to bring energy, consistency and excellence across our café network. You will support GMs and teams to uphold standards, drive projects and set each site up to thrive, spending time on the café floor to foster strong relationships and improve guest experience.

The role blends leadership, project management and operational improvement, requiring hands-on involvement, collaboration across departments and the ability to manage

Qualifications

• Experience in hospitality operations, multi-site environments, or roles with large teams.

Responsibilities

• Lead and support café teams to maintain operational standards across sites.
• Drive projects from idea to implementation, including café improvements and new initiatives.
• Build strong relationships with café teams and cross-functional partners across Operations, Coffee, Brand and People teams.
• Balance agility with organisation to manage multiple priorities in a fast-paced environment.

Skills

Relationship building

Hospitality operations

Multi-site management

Coaching leaders

Project management

Organisational skills

Proactive mindset

Communication across teams

Adaptability

Job description

We’vebeen roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service. Right from the start three core principles have formed the backbone of our business – People,Flavourand Innovation.

We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.

About the role.

We're looking for a people-focused Hospitality Operations Manager to help bring consistency, energy and excellence across our café network. Working closely with our cafés, you'll support our GM’s and teams to ensure operational standards are maintained, projects are delivered successfully, and every site is set up to thrive.

This is a highly collaborative role that combines leadership support, project management and operational improvement. You'll spend time on the café floor building strong relationships with teams, identifying opportunities to improve the guest experience, supporting leadership capability, and helping bring new initiatives to life. From seasonal drinks launches and café improvement projects to leadership development and operational standards, you'll play a key role in turning ideas into action.

No two days look exactly the same. You'll work closely with our café teams and collaborate across departments to bring new initiatives to life and continuously improve the way we work. Success in this role comes from balancing agility with organisation, building strong relationships across café teams, and confidently managing multiple priorities in a fast-paced environment.

About you.

• A natural relationship builder who enjoys connecting with people and bringing teams together.
• Experience working in hospitality operations, multi-site environments, or roles with large teams.
• Confidence in coaching, influencing and supporting leaders to get the best from their teams.
• Strong project management skills, with the ability to take initiatives from idea through to successful execution.
• Highly organised, with a knack for juggling competing priorities while keeping projects moving forward.
• A proactive mindset and the ability to spot opportunities for improvement before they become challenges.
• A genuine love for hospitality is essential, you should feel comfortable spending time in cafés, observing operations, gathering feedback and supporting teams on the ground.
• Excellent communication skills and an ability to build strong partnerships across Operations, Coffee, Brand and People teams.
• Adaptable, hands‑on and willing to roll up your sleeves whenever support is needed.

This is a fantastic opportunity for somebody who already has hospitality experience and is looking to further their career in the coffee industry.

At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity.

Details.

Salary: £34,000 - £36,000
Days: Monday to Friday
Place of work: Based from our office in Dalston with some work across our multiple café spaces.
Probation period: 3 months
Reporting to: National Hospitality Operations Manager

Annual Leave and support:

• 33 days of annual leave
• 5 days of personal leave
• An employee assistance programme supporting your mental health
• Enhanced parental leave
• Gender affirmation leave

Training and Development:

• Full role specific training including coffee skillset training with our Head of Coffee.

Benefits:

• Fully paid access to Wellhub
• Free weekly beans for home
• Cycle to Work scheme
• Free access to CODE
• 30% off all retail goods
• Discounts across our community partners

Allpress is a proud Living Wage Employer. We believe that taking care of our staff allows them to take better care of our guests.

Diversity & Inclusion Pledge

At Allpress we truly believe we are better together – We are committed to being an inclusive organisation where all people feel valued,respectedand engaged.

We commit to…

Continuously working towards removing barriers and bias.

Building inclusive teams who represent people from all groups insociety

Building a safe environment where it is encouraged to speak out against discrimination in any form.

Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves towork