Hospitality Operations Leader - Inspire Teams, Excellence

BaxterStorey; Glasgow; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading hospitality provider is looking for a dynamic General Manager in Glasgow to lead a team that delivers exceptional service and culinary standards. The ideal candidate will have a strong background in hospitality management and a passion for food and customer service. This role involves mentoring team members and fostering a culture of excellence while meeting business goals. The company promotes inclusivity and is committed to supporting the personal and professional development of its staff, along with offering robust benefits including training and well-being programs.

Benefits

28 days holiday including bank holidays

Birthday off

3 volunteering days

Enhanced maternity leave

Free meals on shift

Access to employee assistance programme

Cycle to work scheme

Qualifications

• Previous management experience in hospitality.
• Strong customer service orientation and passion for food.
• Ability to manage and support a team effectively.
• Financially savvy with budget management skills.
• Excellent delegation and influencing abilities.

Responsibilities

• Lead and inspire your team to achieve high standards.
• Build collaborative relationships with clients and stakeholders.
• Mentor and train team members, fostering development.
• Create a culture of excellence through service and food standards.
• Achieve key performance indicators in Health and Safety.

Skills

Leadership skills

Analytical thinking

Customer service passion

Financial acumen

Organizational skills

Effective communication

Job description

A leading hospitality provider is looking for a dynamic General Manager in Glasgow to lead a team that delivers exceptional service and culinary standards. The ideal candidate will have a strong background in hospitality management and a passion for food and customer service. This role involves mentoring team members and fostering a culture of excellence while meeting business goals. The company promotes inclusivity and is committed to supporting the personal and professional development of its staff, along with offering robust benefits including training and well-being programs.