Hospitality Operations and Systems Manager

JR United Kingdom; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading multi-site organization is seeking a Hospitality Systems Manager to oversee operational excellence within its Hospitality Services function. This strategic role requires expertise in hospitality IT systems, strong leadership skills, and a commitment to enhancing service delivery through data-led operations. The ideal candidate will drive efficiency, manage financial aspects, and contribute to a supportive work environment focusing on quality and sustainability.

Benefits

Competitive salary and staff benefits package

Generous annual leave

Professional development opportunities

Wellbeing support and retail discounts

Qualifications

• Proven experience in hospitality or operations.
• Strong knowledge of hospitality-focused IT systems.
• Excellent leadership and financial management skills.

Responsibilities

• Lead a team in hospitality administration and IT systems.
• Monitor financial performance and manage budgets.
• Drive process improvements for operational efficiency.

Skills

Leadership

Financial Management

Communication

Operational Excellence

Stakeholder Engagement

Process Improvement

Tools

Kinetics

Procure Wizard

Agresso

Job description

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Hospitality Operations and Systems Manager, west london

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Client:

Burman Recruitment

Location:

west london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Are you a strategic leader passionate about operational excellence in hospitality? Do you have hands-on experience with systems like Kinetics, Procure Wizard, and Agresso, and a talent for using technology to drive efficiency?

A large multi-site organisation is seeking a Hospitality Systems Manager to oversee administration, IT systems integration, and financial oversight within its fast-paced Hospitality Services function. This is a key role for someone eager to shape service delivery through smart, data-led operations.

Key Responsibilities

• Lead and manage a team across hospitality administration, IT systems, and finance.
• Kinetics (accommodation/event booking)
• Procure Wizard (procurement and stock control)
• Agresso (financial reporting and accounting)
• Monitor financial performance through P&L analysis, invoicing, and budget management.
• Drive process improvements to enhance operational efficiency and customer experience.
• Support service marketing and communications, including event coordination.
• Track and report on sustainability and performance metrics.
• Collaborate across departments to ensure compliance with health & safety standards.

Ideal Candidate Profile

• Proven experience in hospitality, facilities, or campus-based services operations.
• Strong working knowledge of hospitality-focused IT systems (Kinetics, Procure Wizard, Agresso or equivalents).
• Excellent leadership skills, with a track record of team development and performance management.
• Solid financial management capabilities, including reporting and forecasting.
• Strategic and proactive in planning and implementing process enhancements.
• Clear communicator with stakeholder engagement experience.
• A commitment to service quality, sustainability, and innovation.

What’s on Offer

• Competitive salary and staff benefits package
• 37-hour workweek with generous annual leave
• Supportive and inclusive working environment
• Opportunities for professional development and internal progression
• Access to staff perks including wellbeing support, retail discounts, and more