Hospitality Operations and Systems Manager

JR United Kingdom; Cheltenham; On-site; GBP 35,000 - 55,000; Full time

Job summary

A large multi-site organisation seeks a Hospitality Operations and Systems Manager to optimize operations within its Hospitality Services function. The ideal candidate will demonstrate expertise in hospitality-focused IT systems and effective team leadership while ensuring strategic planning and compliance with standards.

Benefits

Competitive salary and staff benefits package

Generous annual leave

Supportive working environment

Opportunities for professional development

Wellbeing support and retail discounts

Qualifications

• Proven experience in hospitality or campus-based services operations.
• Strong knowledge of hospitality-focused IT systems.
• Excellent leadership skills with team development experience.

Responsibilities

• Lead and manage a team across hospitality administration, IT systems, and finance.
• Monitor financial performance through P&L analysis and budget management.
• Drive process improvements to enhance operational efficiency.

Skills

Leadership

Financial Management

Operational Excellence

Communication

Tools

Kinetics

Procure Wizard

Agresso

Job description

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Hospitality Operations and Systems Manager, cheltenham

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Client:

Burman Recruitment

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Are you a strategic leader passionate about operational excellence in hospitality? Do you have hands-on experience with systems like Kinetics, Procure Wizard, and Agresso, and a talent for using technology to drive efficiency?

A large multi-site organisation is seeking a Hospitality Systems Manager to oversee administration, IT systems integration, and financial oversight within its fast-paced Hospitality Services function. This is a key role for someone eager to shape service delivery through smart, data-led operations.

Key Responsibilities

• Lead and manage a team across hospitality administration, IT systems, and finance.
• Kinetics (accommodation/event booking)
• Procure Wizard (procurement and stock control)
• Agresso (financial reporting and accounting)
• Monitor financial performance through P&L analysis, invoicing, and budget management.
• Drive process improvements to enhance operational efficiency and customer experience.
• Support service marketing and communications, including event coordination.
• Track and report on sustainability and performance metrics.
• Collaborate across departments to ensure compliance with health & safety standards.

Ideal Candidate Profile

• Proven experience in hospitality, facilities, or campus-based services operations.
• Strong working knowledge of hospitality-focused IT systems (Kinetics, Procure Wizard, Agresso or equivalents).
• Excellent leadership skills, with a track record of team development and performance management.
• Solid financial management capabilities, including reporting and forecasting.
• Strategic and proactive in planning and implementing process enhancements.
• Clear communicator with stakeholder engagement experience.
• A commitment to service quality, sustainability, and innovation.

What’s on Offer

• Competitive salary and staff benefits package
• 37-hour workweek with generous annual leave
• Supportive and inclusive working environment
• Opportunities for professional development and internal progression
• Access to staff perks including wellbeing support, retail discounts, and more