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Hospitality Operations and Systems Manager

JR United Kingdom

Chelmsford

On-site

GBP 45,000 - 65,000

Full time

3 days ago
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Job summary

A large multi-site organization is seeking a Hospitality Operations and Systems Manager to oversee administration and IT systems integration, driving operational excellence in hospitality services. The ideal candidate will have proven experience, strong leadership skills, and a commitment to innovation and service quality. This role offers competitive salary, professional development opportunities, and a supportive working environment.

Benefits

Competitive salary and staff benefits package
37-hour workweek with generous annual leave
Supportive and inclusive working environment
Opportunities for professional development and internal progression
Access to staff perks including wellbeing support

Qualifications

  • Proven experience in hospitality or campus services operations.
  • Strong knowledge of hospitality-focused IT systems.
  • Excellent team leadership and performance management skills.

Responsibilities

  • Lead and manage a team across hospitality administration, IT systems, and finance.
  • Monitor financial performance through P&L analysis and budget management.
  • Drive process improvements to enhance operational efficiency.

Skills

Leadership
Financial Management
Operational Efficiency
Strategic Planning
Stakeholder Engagement
Communication

Tools

Kinetics
Procure Wizard
Agresso

Job description

Social network you want to login/join with:

Hospitality Operations and Systems Manager, chelmsford

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Client:

Burman Recruitment

Location:
Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Are you a strategic leader passionate about operational excellence in hospitality? Do you have hands-on experience with systems like Kinetics, Procure Wizard, and Agresso, and a talent for using technology to drive efficiency?

A large multi-site organisation is seeking a Hospitality Systems Manager to oversee administration, IT systems integration, and financial oversight within its fast-paced Hospitality Services function. This is a key role for someone eager to shape service delivery through smart, data-led operations.

Key Responsibilities

  • Lead and manage a team across hospitality administration, IT systems, and finance.
  • Kinetics (accommodation/event booking)
  • Procure Wizard (procurement and stock control)
  • Agresso (financial reporting and accounting)
  • Monitor financial performance through P&L analysis, invoicing, and budget management.
  • Drive process improvements to enhance operational efficiency and customer experience.
  • Support service marketing and communications, including event coordination.
  • Track and report on sustainability and performance metrics.
  • Collaborate across departments to ensure compliance with health & safety standards.

Ideal Candidate Profile

  • Proven experience in hospitality, facilities, or campus-based services operations.
  • Strong working knowledge of hospitality-focused IT systems (Kinetics, Procure Wizard, Agresso or equivalents).
  • Excellent leadership skills, with a track record of team development and performance management.
  • Solid financial management capabilities, including reporting and forecasting.
  • Strategic and proactive in planning and implementing process enhancements.
  • Clear communicator with stakeholder engagement experience.
  • A commitment to service quality, sustainability, and innovation.

What’s on Offer

  • Competitive salary and staff benefits package
  • 37-hour workweek with generous annual leave
  • Supportive and inclusive working environment
  • Opportunities for professional development and internal progression
  • Access to staff perks including wellbeing support, retail discounts, and more
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