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Hospitality Operations and Systems Manager

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Bristol

On-site

GBP 35,000 - 55,000

Full time

Yesterday
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Job summary

A large multi-site organisation in hospitality seeks a Hospitality Systems Manager to oversee IT systems integration and financial oversight. The role includes leading a team, optimizing key systems, and enhancing operational efficiencies through strategic leadership, ensuring compliance, and monitoring performance metrics. Ideal candidates will have proven experience in hospitality operations and a strong knowledge of systems like Kinetics and Agresso.

Benefits

Competitive salary and benefits package
37-hour workweek with generous annual leave
Supportive and inclusive working environment
Opportunities for professional development
Access to staff perks including wellbeing support

Qualifications

  • Proven experience in hospitality or campus-based services operations.
  • Strong working knowledge of hospitality-focused IT systems.
  • Excellent leadership skills and team development experience.

Responsibilities

  • Lead and manage a team across hospitality administration and IT systems.
  • Monitor financial performance through P&L analysis and budget management.
  • Drive process improvements for operational efficiency and customer experience.

Skills

Leadership
Financial management
Operational efficiency
Communication

Tools

Kinetics
Procure Wizard
Agresso

Job description

Job Description

Are you a strategic leader passionate about operational excellence in hospitality? Do you have hands-on experience with systems like Kinetics, Procure Wizard, and Agresso, and a talent for using technology to drive efficiency?

A large multi-site organisation is seeking a Hospitality Systems Manager to oversee administration, IT systems integration, and financial oversight within its fast-paced Hospitality Services function. This is a key role for someone eager to shape service delivery through smart, data-led operations.

Key Responsibilities

  • Lead and manage a team across hospitality administration, IT systems, and finance.
  • Oversee and optimise key systems, including:
  • Kinetics (accommodation/event booking)
  • Procure Wizard (procurement and stock control)
  • Agresso (financial reporting and accounting)
  • Monitor financial performance through P&L analysis, invoicing, and budget management.
  • Drive process improvements to enhance operational efficiency and customer experience.
  • Support service marketing and communications, including event coordination.
  • Track and report on sustainability and performance metrics.
  • Collaborate across departments to ensure compliance with health & safety standards.

Ideal Candidate Profile

  • Proven experience in hospitality, facilities, or campus-based services operations.
  • Strong working knowledge of hospitality-focused IT systems (Kinetics, Procure Wizard, Agresso or equivalents).
  • Excellent leadership skills, with a track record of team development and performance management.
  • Solid financial management capabilities, including reporting and forecasting.
  • Strategic and proactive in planning and implementing process enhancements.
  • Clear communicator with stakeholder engagement experience.
  • A commitment to service quality, sustainability, and innovation.

What’s on Offer

  • Competitive salary and staff benefits package
  • 37-hour workweek with generous annual leave
  • Supportive and inclusive working environment
  • Opportunities for professional development and internal progression
  • Access to staff perks including wellbeing support, retail discounts, and more
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