Hospitality Manager

JR United Kingdom; Rochester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join KFC as a Restaurant General Manager and lead a dynamic team to deliver exceptional service and performance. This role is about creating a vibrant atmosphere where both guests and staff thrive. You'll manage operations, train your team, and ensure that every shift is a success, all while enjoying great benefits like bonuses and free meals.

Benefits

Quarterly bonus

Extra holiday

Free chicken & chips every shift

Gym discounts

200+ high street perks & cashback

Wellbeing support

Qualifications

• Experience managing teams and driving performance.
• Ability to create a positive culture and handle tough conversations.
• Skills in maintaining operational standards.

Responsibilities

• Lead the restaurant and drive performance goals.
• Train and motivate team members.
• Manage administrative tasks to ensure smooth operations.
• Enhance guest experience to build customer loyalty.

Skills

Team Leadership

Operational Efficiency

Performance Management

Guest Experience

Job description

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Restaurant General Manager
Welcome to KFC. Home of the real ones.

We sell the world’s best chicken. We’ve been doing it since 1939, when the idea of
finger lickin’ good chicken was born in Colonel Sanders' mind. Today, we serve over 1000+ communities across the UK and Ireland, bringing the grit, pride, and iconic reputation that started in Kentucky all those years ago.

People who are original, individual, and fresh. We come to work to be ourselves and to make something of ourselves. We bring the effort and the laughs every day — building our community as we serve our original recipe chicken to those we’re in.

In our place, ambition grows. Careers build. Potential goes further. Our doors are open, and they can take you anywhere.

If you join our team, we ask only one thing: that you be you.

Because that makes us, us.

Sounds good? Great. Here’s more about the job.

About the role

Lead from the front, take full ownership of the restaurant, and smash performance goals while building a team that exceeds standards. Own the numbers, the vibe, and the experience, ensuring everything runs smoothly while creating a space where both guests and the team thrive.

What will you spend your time doing?

• Lead like you mean it. Take full ownership of the restaurant — drive performance, hit goals, and set the vibe.
• Build a team worth following. Train, coach, and motivate your people to raise the standard.
• Smash the targets. Own your KPIs and push the team to deliver every shift, every day.
• Keep it tight. Manage admin tasks — rosters, stock, reporting — to keep everything running smoothly.
• Make the guest experience unforgettable. Turn first-timers into regulars by creating memorable moments.

What we'd love from you:

• You lead from the front. You’ve managed teams before and know how to bring out the best in people.
• You get people. You build strong teams, handle tough conversations, and create a culture where everyone feels seen.
• You run a tight ship. You know how to keep operations efficient, clean, and compliant — even during chaos.

Keeping it real

We don’t hire staff — we hire people. People with real lives and aspirations, building real careers. Each of us has something special to add, and we encourage you to bring your perspective.

At KFC, everyone’s welcome — regardless of background or future plans. We look out for you because you’re one of us, not just an employee. We invest in your potential and give you the freedom to be yourself, wherever and whoever you are.

What’s in it for you:

We offer benefits to make your life easier, because we understand the juggle is real.

• Pay rate: Quarterly BONUS rewarding your hustle
• Extra holiday — more time to recharge
• Free chicken & chips every shift
• Gym discounts to keep you moving
• 200+ high street perks & cashback
• Wellbeing support that truly helps

KFC for everyone:

Whoever you are and wherever you’re from, KFC is a place to bring the real you to work. We support you in being yourself, whether you work with us or are just exploring.

Our promise: every applicant, regardless of age, background, ethnicity, gender, ability, religion, or sexual orientation, has an equal opportunity to work here. We encourage applications from underrepresented groups in all industries.

If you need additional support during your application or have a disability or condition affecting your performance, let us know. We’re here to help you be the real you.

Ready?

We hope so. If you’re ready to join our community, apply now.

Worried you don’t meet all the criteria? Don’t be — we’d still love to hear from you.