Hospitality Manager

TipTopJob; Lowestoft; On-site; GBP 30,000; Full time

Job summary

A leading health care provider based in Lowestoft is seeking a committed Hospitality Manager to ensure exceptional service delivery in their care home. Candidates must have hospitality management experience, strong leadership and communication skills, and the ability to develop engaging activities for residents. This permanent full-time role offers a salary of GBP 30,000 per annum, with benefits including a paid training program and employee discounts.

Benefits

Refer a friend

Reward Gateway: discounts and wellbeing

Comprehensive induction and paid training

Excellent working environment

Living Wage Employer

Qualifications

• Experience in Hospitality Management required.
• Ability to motivate and inspire staff.
• Understanding of the needs of older people.

Responsibilities

• Develop service experience that aligns with company values.
• Ensure residents have exceptional experiences.
• Manage food service operations and menu planning.

Skills

Excellent people management skills

Strong communication skills

Knowledge of food service operations

Understanding of budget management

Understanding of housekeeping principles

Job description

Overview

An excellent new job opportunity has arisen for a committed Hospitality Manager to work in an exceptional care home based in Lowestoft, Suffolk.

You will be working for one of the UK’s leading health care providers. This care home is registered with the CQC to treat complex needs, which only qualified nurses are allowed to provide. The home provides exceptional residential, nursing and dementia care in the heart of the area’s residential community.

To be considered for this position you must have experience of Hospitality Management.

Responsibilities

• Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
• Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
• Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
• Maintain and manage best first impression experience
• Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility

Skills and Experience (Preferred)

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
• Understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
• Knowledge of food service operations, including menu planning, food preparation, and delivery, with a good understanding of nutrition and dietary requirements
• Understanding of the needs and interests of older people and the ability to develop and deliver activities that are engaging, fun, and promote health and wellness
• Understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
• Understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service

Salary and Benefits

The successful Hospitality Manager will receive a salary of GBP 30,000 per annum. This is a permanent full-time role working 40 hours a week from 9:00am–5:00pm. Benefits include:

• Refer a friend
• Reward Gateway: discounts, wellbeing, employee assistance and much more
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Cost of DBS
• Living Wage Employer

Reference ID: 7094

How to apply

For this fantastic job role, please call 638 or send your CV.