Hospitality Manager

Wilson Vale; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in contract catering seeks an experienced Hospitality Manager for a flagship workplace restaurant in Leeds. The role involves overseeing daily operations, leading a team, and ensuring high-quality service in a dynamic environment. This is a full-time position with opportunities to shape premium hospitality offerings and enhance customer experience.

Benefits

Freshly prepared meal on shift

Qualifications

• Proven experience in a hospitality management role.
• Strong people management skills.
• Experience creating bespoke hospitality packages.

Responsibilities

• Lead day-to-day hospitality operations.
• Manage and motivate the hospitality team.
• Deliver exceptional customer experiences.

Skills

Leadership

Cost Control

Customer Experience

Team Management

Hands-on Operations

Job description

We are excited to offer a fantastic opportunity for an experienced and motivated Hospitality Manager to join our team at a flagship workplace restaurant in Leeds city centre, just steps from the train station.

This is a full-time position based on a 40-hour working week. Core hours are typically 7:00am to 3:30pm, Monday to Friday, but you will be expected to manage your time effectively to meet the needs of the business. This may occasionally include evening or weekend work in support of hospitality events. Day-to-day the kitchen caters for around 150 people, plus hospitality.

This brand-new role, created as part of a recent restructure, reflects our commitment to exceptional service, innovation, and team development. You will report to the Operations Manager and lead a team of around five hospitality staff, overseeing a vibrant and diverse calendar of events and daily service offerings.

The site hosts a wide range of hospitality experiences, from fine dining and canapé receptions to BBQs and summer terrace events complete with a fully serviced bar, alongside working lunches, meeting catering, and seasonal celebrations. Every offering is crafted with creativity, attention to detail, and a strong emphasis on customer experience.

We’re looking for someone with proven experience in hospitality management—a natural leader who can inspire and motivate a team while retaining a hands-on approach to operations. You’ll be expected to drive performance, deliver exceptional standards, and build on current successes to elevate both food and service quality across the site.

The ideal candidate will be commercially minded, with a strong grasp of cost control, efficient processes, and a focus on quality and consistency.

As part of your role, you'll also enjoy a freshly prepared meal while on shift, courtesy of our in-house kitchen team.

Wilson Vale is an established, quality-led contract caterer. We work with amazing clients across the UK who place huge value on great food as a key part of their culture and community. We work in office restaurants, independent schools and at conference venues with the same high-end ethos throughout.

Our culture unites us. We stand for craft, quality, creative freedom, forward thinking and integrity. We never compromise on our commitment to fresh, seasonal produce and the fantastic people that make it all happen!

Key Responsibilities

• Lead and oversee the day-to-day hospitality operation, ensuring all services are delivered to the highest standards
• Manage, inspire, and motivate the hospitality team
• Be hands-on and lead by example, particularly during peak service or events
• Deliver exceptional customer experiences and ensure all client requirements are met
• Support staff development through training, coaching, and positive leadership
• Oversee labour and operational costs, ensuring efficiencies are in place
• Collaborate with the kitchen to deliver cohesive, innovative, and bespoke hospitality offerings
• Uphold consistent standards of service, presentation, and professionalism
• Ensure compliance with health & safety and food hygiene regulations

Person Specification

Essential Experience & Attributes

• Proven experience in a hospitality management or events management role
• Strong people management skills with the ability to lead, coach, and inspire a team
• Comfortable being hands-on and working on the floor when required
• Excellent understanding of premium service standards, with a strong focus on detail
• Demonstrated ability to manage costs, control labour budgets, and improve efficiency
• Chef background or in-depth food knowledge to work closely with the kitchen team
• Experience creating bespoke hospitality packages for various types of events
• Strong organisational and multitasking skills, especially in high-pressure environments
• Commercial awareness with knowledge of P&L accounts and budgeting

Skills & Qualities

• Genuine passion for food, service, and hospitality
• Positive attitude and proactive approach
• Confident and clear communicator
• Well-presented, articulate, and client-facing
• Creative and forward-thinking with a keen sense of innovation and food trends
• Passionate about training and development
• Highly organised and detail-oriented
• Flexible to work occasional evenings or weekends as needed

If you’re ready to step into a pivotal new role, help shape a premium hospitality offering, and deliver exceptional service with creativity and energy, we’d love to hear from you.