Hospitality Learning & Development Leader

Permanently Unique Group; England; On-site; GBP 70,000 - 110,000; Full time

Job summary

Permanently Unique Group is seeking a Learning & Development Manager to design and deliver the group-wide learning strategy, aligning with business objectives and guest experience standards.

The role partners with operations and support teams to build a high-performance culture, create development pathways, lead leadership programmes and drive succession planning across front-of-house, back-of-house and support offices.

Qualifications

• Proven experience in a Learning & Development within hospitality, leisure or luxury service environments.
• Strong understanding of restaurant operations and guest experience standards.
• Experience designing and delivering leadership, management and operational training programmes.
• Excellent facilitation, coaching and stakeholder management skills.
• Demonstrated ability to influence senior leaders and drive cultural change.
• Strong project management and organisational capabilities.
• Experience with learning management systems and digital learning platforms.
• Data-driven approach with the ability to measure and demonstrate learning impact.
• Passion for developing people and creating exceptional hospitality experiences.

Responsibilities

• Design and implement a Group-wide Learning & Development strategy aligned to business objectives and growth plans.
• Create clear development pathways for all positions across front-of-house, back-of-house and support-office teams.
• Lead management and leadership development programmes to build a strong internal talent pipeline.
• Be accountable for succession planning and identify high-potential individuals across the Group.
• Develop onboarding and induction programmes that ensure a consistent and engaging new starter experience.
• Coach and support operational leaders in delivering effective training and performance development.
• Drive employee engagement through learning initiatives that promote growth, recognition and career progression.

Skills

L&D experience

Hospitality ops

Leadership development

Facilitation

Stakeholder mgmt

Talent pipeline

LMS

Data-driven learning

Guest experience standards

Job description

Permanently Unique Group is seeking a Learning & Development Manager to design and deliver the group-wide learning strategy, aligning with business objectives and guest experience standards.

The role partners with operations and support teams to build a high-performance culture, create development pathways, lead leadership programmes and drive succession planning across front-of-house, back-of-house and support offices.