Hospitality Inventory Manager

LW Theatres; London; Hybrid; GBP 40,000 - 46,000; Full time

Job summary

A leading theatrical company seeks a Hospitality Inventory Manager to strategically enhance hospitality service management. The successful candidate will optimize ticket inventory, create dynamic pricing models, and ensure exceptional client satisfaction, playing a pivotal role in maximizing revenue and client experiences.

Qualifications

• Experience working in ticketing, hospitality, or events.
• Strong knowledge of ticketing systems, specifically LineUp is advantageous.
• Commercial awareness and strategic thinking geared toward departmental financial targets.

Responsibilities

• Manage and optimise hospitality seat inventory and pricing.
• Coordinate with clients and venues to ensure seamless hospitality delivery.
• Devise pricing strategies and analyze sales data for growth.

Skills

Analytical skills

Organisational skills

Interpersonal communication

Tools

LineUp ticketing system

Job description

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We are currently looking for a Hospitality Inventory Manager to join our dynamic Hospitality team.

The role…

Reporting to the Group Hospitality and Events Manager, the Hospitality Inventory Manager will strategically manage and optimise LW Theatres' hospitality seat inventory and pricing, ensuring that package creation and allocation respond dynamically to market trends and guest demand. This role is pivotal in maximising hospitality revenue, enhancing guest experiences, and supporting the commercial growth of the department.

What you’ll be doing…

Strategic Inventory and Pricing Management:

• Build tailored Hospitality and Food & Beverage (F&B) packages/merchandise items for each production as authorised via the Group Hospitality and Events Manager through the LineUp ticketing system.
• Merchandise/packages to be added to seating bands to accurately reflect hospitality value additions when attaching these to seats.
• Use occupancy trackers and data analysis to adjust inventory per show dynamically dependant on best sales channels.
• Work with ticketing department to monitor and respond to price table changes and shifts in customer demand.
• Reallocate seating to upsell inventory strategically, optimising yield.
• Working with Group Hospitality and Events Manager and Hospitality Experience Manager, devise new packages for new/existing shows and concerts.
• Work with the Group Hospitality and Events Manager to devise a dynamic pricing strategy that reacts to periods of higher or lower average ticket prices.
• Produce monthly show reports reviewing package sales performance, analysing underperforming products and recommending adjustments, compile findings into quarterly strategic reports.
• Liaise with Ticketing to discuss and confirm optimal placement and positioning of hospitality products across seating plans to report to Group Hospitality and Events Manager.

Client and Venue Coordination:

• Liaise with venues to ensure seamless delivery of hospitality services at the booking stage.
• With the help of the Hospitality and Events Administrator, manage hospitality group bookings, ensuring efficient coordination and client satisfaction.
• Liaise directly with hospitality clients regarding small in-venue events (e.g., F&B requirements, space requirements, catering needs and invoice raising).
• Maintain and coordinate Gold Club members, company partners and key stakeholders and their bookings, ensuring clients’ hospitality and seating needs are met effectively.

Financial and Strategic Collaboration:

• With the Group Hospitality and Events Manager, contribute to the annual hospitality budget and help shape departmental strategy for each new financial year, identifying room for growth.
• Collaborate with the Hospitality Experience Manager to identify periods of high or low hospitality sales where staffing levels may need highlighting or short notice reactive adjustment.

General:

• Provide help at large company events as needed where hospitality leads the coordination of the event i.e., press nights, gala shows, VIP events etc.
• Check ins with Hospitality and Events Administrator regarding duties required to be fulfilled during periods of annual leave especially with regards to creation and updating of the function summary as well as communicating necessary reports.
• With the Group Hospitality and Events Manager, provide operational support during periods of annual leave for the Hospitality Experience Manager i.e., rota creation, sickness reporting and staff positioning.
• To undertake any other duties or projects that may be reasonably required by the Group Hospitality and Events Manager and to deal with matters arising in a timely and effective manner.

What we need…

• Strong knowledge of ticketing systems with knowledge of the LineUp ticketing system advantageous.
• Commercial awareness and strategic thinking geared toward departmental financial targets.
• Strong analytical skills with a focus on data-driven decision making.
• Exceptional organisational and time-management skills.
• Experience working in ticketing, hospitality or events.
• Excellent interpersonal and client-facing communication skills.
• Keen interest in the live entertainment and hospitality sectors.
• The role will be hybrid with a minimum of 3 days in the office, at LW Theatres head office in Covent Garden.

Salary: Up to £40,000 per annum (dependent on experience)

Deadline for applications: 20th June 2025

Diversity & Inclusion

At LW Theatres, we pride ourselves on being a family of individuals and actively welcome applicants from all backgrounds – it’s one of our core values and we believe celebrating our differences is key to success.

At the heart of our Company is a culture of inclusion where everyone feels seen and heard and can be themselves at work. Regardless of your background, all we ask is that you have the skills and experience required and the desire to succeed. In return, we pledge to ensure that our selection process is both transparent and fair.

Due to a varying weekly operation, we are open to discussing opportunities to work flexibly and encourage candidates with an interest to working flexibly to note this in their cover letter.

This role may close early if a sufficient number of applications are received.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Theater Companies

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