Hospitality Host

Steiner AG Zürich; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading airport hospitality team as a Hospitality Host in Bristol, providing top-tier customer service in award-winning lounges. Engage with passengers by ensuring high standards of service, maintaining the lounge, and preparing food and drinks. Ideal candidates will have a background in customer service and a passion for hospitality.

Benefits

Employee rewards portal with discounts

Employee Assistance Programme

MAG Pension scheme

Career development opportunities

Tax free airside shopping

Free shuttle bus from city centre to airport

Qualifications

• Solid background in customer service, hospitality, or retail.
• Computer literate on mainstream PC applications.
• Experience of working on own initiative.

Responsibilities

• Provide meet and greet service to Lounge users.
• Maintain Lounge facilities and ensure high standards.
• Prepare and serve beverages according to product directions.

Skills

Customer Service

Numerical skills

Analytical skills

Teamwork

Tools

Microsoft Office

Job description

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For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU

About the role:

We are currently recruiting for Hospitality Hosts to join our Airport Hospitality Team. Our award-winning airport lounges offer an unrivalled passenger experience and are ranked as the number one common-use lounge in the US across TripAdvisor, Google, Yelp! and Facebook reviews.

Principal Accountabilities include:

• Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service
• Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required daily standards check. Deal with and report on any discrepancies, together with recommendations for solution.
• Ensure accurate records are maintained of all Lounge customers including. Maintain the database of all bookings.
• Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
• Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
• Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service, and guest areas.
• Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
• To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
• Provide assisted service to guests during their stay with business services. Perform ‘back of house’ duties when catering staff members are not present or are busy. Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy.

About you:

We are looking for someone who has/is:

• A solid background in general customer service, hospitality or retail
• A team player with an absolute first-class approach to customer service
• Numerical and analytical skills
• Computer literate on mainstream PC applications including Microsoft office
• Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
• Willing to work on a flexible basis

Please note you must be a minimum of 18 years old to comply with our alcohol service policy.

You will be required to work a range of shifts. Early shifts can start as early as 3am and late shifts finishing as late as 8pm. Our Lounges are open 7 days a week.

• As a CAVU employee you will have access to some great benefits including:
• Access to our employee rewards portal with discounts and savings
• 24hour Employee Assistance Programme
• MAG Pension scheme which doubles your contribution
• Fantastic career development opportunities – We are the UK’s largest Airport Operator!
• Tax free Airside shopping in our departure lounge
• Free shuttle bus (A1 Flyer) from the city centre to the airport

How do I apply?

Please submit your up-to date CV.

Advert will close once sufficient applications are received.