Hospitality Host

MAG; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

MAG is seeking enthusiastic Hospitality Hosts to join our Airport Hospitality Team. You will provide exceptional customer service in our award-winning airport lounges, ensuring high standards of service and cleanliness. Ideal candidates will have a solid background in customer service and be willing to work flexible shifts, contributing to an outstanding passenger experience.

Benefits

Employee rewards portal with discounts

24-hour Employee Assistance Programme

MAG Pension scheme with double contributions

Excellent career development opportunities

Tax-free Airside shopping

Free shuttle bus from city centre to airport

Qualifications

• Solid background in customer service, hospitality, or retail.
• Ability to work on own initiative and build beneficial relationships.
• Willingness to work flexible shifts.

Responsibilities

• Provide meet and greet service in lounges, maintaining a high standard.
• Manage customer records and handle transactions accurately.
• Assist with maintaining lounge cleanliness and hygiene.

Skills

Customer service

Teamwork

Numerical skills

Analytical skills

Microsoft Office

Job description

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We are currently recruiting for Hospitality Hosts to join our Airport Hospitality Team. Our award-winning airport lounges offer an unrivalled passenger experience and are ranked as the number one common-use lounge in the US across TripAdvisor, Google, Yelp! and Facebook reviews.

Principal Accountabilities include:

1. Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service.
2. Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required daily standards check. Deal with and report on any discrepancies, together with recommendations for solutions.
3. Ensure accurate records are maintained of all Lounge customers, including maintaining the database of all bookings.
4. Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
5. Prepare and serve alcoholic and non-alcoholic beverages according to product directions and in accordance with the alcohol licence.
6. Assist with clearing and organising the lounge, ensuring a high standard of hygiene in the preparation, service, and guest areas.
7. Maintain stock levels, ensure proper dating and rotation, and replenish food and beverage buffet service in the lounge.
8. Dispose of waste, including recycling, in the appropriate manner and, if required, remove it to the designated location.
9. Provide assisted service to guests during their stay with business services. Perform back of house duties when catering staff are not present or are busy. Back of house duties include, but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy.

About you:

We are looking for someone who has/is:

1. A solid background in customer service, hospitality, or retail.
2. A team player with an outstanding approach to customer service.
3. Numerical and analytical skills.
4. Proficiency in mainstream PC applications including Microsoft Office.
5. Experience of working on own initiative, capable of building beneficial relationships both internally and externally.
6. Willing to work on a flexible basis.

Please note: You must be at least 18 years old to comply with our alcohol service policy.

You will be required to work a range of shifts, including early shifts starting as early as 3 am and late shifts finishing as late as 8 pm. Our Lounges are open 7 days a week.

• As a CAVU employee, you will have access to benefits including:
• Access to our employee rewards portal with discounts and savings.
• 24-hour Employee Assistance Programme.
• MAG Pension scheme which doubles your contribution.
• Excellent career development opportunities. We are the UK's largest Airport Operator!
• Tax-free Airside shopping in our departure lounge.
• Free shuttle bus (A1 Flyer) from the city centre to the airport.