Hospitality GM — Lead Teams & Elevate Guest Experiences

Frankie & Benny'S; City of Edinburgh; On-site; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Quarterly bonus

Discounts on food & drinks

Employee assistance programme

Early access to wages

Job summary

Frankie & Benny’s in Edinburgh is seeking a hands-on General Manager to lead the team, deliver exceptional guest experiences, and drive restaurant performance. The role requires inspiring leadership, strong hospitality focus, and a proactive approach to safety and compliance within a fast-paced environment.

You’ll develop and motivate your crew, maintain brand standards, and leverage the 45-hour contract with quarterly bonus potential to achieve business goals.

Qualifications

• Leadership and team development experience in fast-paced hospitality environments.
• Strong focus on guest satisfaction and delivering standout hospitality.
• Ability to lead from the front and drive performance.

Responsibilities

• Lead from the front, be the face of Frankie & Benny’s, delivering unforgettable guest experiences.
• Drive performance and exceed brand and restaurant goals.
• Inspire and develop your team and build a fun, motivated crew and nurture future leaders.
• Ensure safety and compliance, keeping operations running smoothly and legally.
• Be commercially savvy and understand how every decision impacts the bigger picture.

Skills

Leadership

Guest experience

Hospitality

Education

Operations Management Level 5 apprenticeship

Job description

Frankie & Benny’s in Edinburgh is seeking a hands-on General Manager to lead the team, deliver exceptional guest experiences, and drive restaurant performance. The role requires inspiring leadership, strong hospitality focus, and a proactive approach to safety and compliance within a fast-paced environment.

You’ll develop and motivate your crew, maintain brand standards, and leverage the 45-hour contract with quarterly bonus potential to achieve business goals.