Hospitality General Manager — Lead Ops & Guest Experience

BM Caterers; England; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Birthday day off

Masterclasses with chefs

Development courses Levels 2-7

Apprenticeship and career development

Freedom Friday – paid charity day off

Free lunch on shift

Employee discounts at outlets

Cycle-to-work scheme

Mental Health Charter App

Enhanced parental leave

Fertility treatment leave

Grandparent leave

Wedding/commitment day off

Pension and life assurance

Job summary

BM Caterers is seeking a proactive on-site manager to lead the overall site operation, ensuring exceptional service, quality, and client satisfaction. You will oversee budgets, performance, and cost controls while inspiring and developing your team to deliver outstanding hospitality on client sites.

The role requires hands-on leadership, strong commercial awareness, and the ability to foster BM’s culture and high standards across operations and service delivery.

Qualifications

• Proven experience in a management role within hospitality or contract catering
• A confident, engaging leadership style
• Strong commercial and operational awareness
• A passion for food, service and people development
• Excellent communication and client relationship skills
• A hands-on, solutions-focused approach

Responsibilities

• Leading the overall site operation
• Managing service standards, budgets and day-to-day performance
• Building strong relationships with clients and customers
• Inspiring, developing and supporting your team
• Driving food quality, innovation and customer satisfaction
• Managing cost controls and financial performance
• Ensuring compliance and company standards are maintained
• Bringing BM culture and energy to life on site

Job description

BM Caterers is seeking a proactive on-site manager to lead the overall site operation, ensuring exceptional service, quality, and client satisfaction. You will oversee budgets, performance, and cost controls while inspiring and developing your team to deliver outstanding hospitality on client sites.

The role requires hands-on leadership, strong commercial awareness, and the ability to foster BM’s culture and high standards across operations and service delivery.