Hospitality Events General Assistant - NW1

Benugo Limited; Greater London; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Flexible working hours

Competitive wage

Life Assurance

Free meal whilst working

Employee discounts

Ongoing training and development

Access to Employee Assistance Programme

Job summary

Benugo Limited is seeking a Hospitality Events General Assistant for a fixed-term role in Greater London. The position involves delivering exceptional customer service, assisting in event setup, and interacting with guests to ensure a smooth event experience.

Join a dynamic team with opportunities for ongoing training and development. Benefits include a competitive wage, life assurance, flexibility, and employee discounts. The role requires enthusiasm, flexibility, and a commitment to maintaining high service standards.

Qualifications

• Enthusiastic and flexible individuals needed for event assistance.
• Commitment to customer service and Benugo service standards.
• Ability to work well within a team and support each other.

Responsibilities

• Deliver fantastic customer service during events.
• Assist with the delivery of catering and setup.
• Maintain cleanliness and adhere to Food Safety procedures.
• Interact politely with guests and resolve any complaints.

Skills

Customer service excellence

Team collaboration

Issue resolution

Food safety standards

Job description

Hospitality Events General Assistant - NW1

Reports to: Event Manager, Senior Events Manager

Directorate: Events

We are looking for enthusiastic and flexible individuals to join our team on a fixed-term contract until the end of August (with possibility of renewal).

This exciting role offers flexible working hours based on business needs, with the opportunity for significant additional hours during peak periods.

We are Events by Benugo, the events division of Benugo based in NW1 and found in locations all over central London.

We're all about creating incredible events tailored to our client’s individual requirements in some of London’s most amazing and unique venues.

Drop in interviews to be conducted on Thursday 28th May 14:00-17:00 pending successful CV submission.

ROLE PURPOSE:

To help make the delivery of each Event as smooth and successful as possible. To engage with guests, ensure efficiency and quality of service.

KEY ACCOUNTABILITIES:

General:

• To work within Benugo policies and procedures at all times
• To support the Benugo vision around People, Product, Customers and Profitability
• To engage with the team in a collaborative and constructive manner
• To demonstrate a commitment to customer service excellence and deliver against Benugo service standards

Role Specific:

• Delivering fantastic customer service and facilitating any guest requirements to the best of your ability
• Assisting in the delivery and service of canapé receptions as well as sit down dinners and daytime catering, dependent on the Event requirements
• Setting up the Event, and assisting the Event Manager with loading equipment into the venue if required
• Laying up tables to standard both quickly and efficiently
• Serving food and drinks to guests in the correct style
• Enthusiastically and politely interact with guests as appropriate
• To be polite, courteous and well presented at all times
• Proactively resolve issues/complaints and involve the Event Supervisor or Manager as needed
• Maintain a high standard of cleanliness, in line with Food Safety procedures
• Work well within the team, assisting with other duties and responsibilities as and when required
• To undertake staff training as and when necessary

Additional Information

Benugo has built a culture of inclusivity & progression for all employees. Not only have we retained our family-feel culture, we also offer a range of benefits including:

• Flexibility
• Competitive wage
• Life Assurance
• Opportunity to develop your skills with an expanding and exciting company
• Free meal whilst working
• Employee discounts at several retailers & fitness providers
• Ongoing training and development
• Access to Employee Assistance Programme & our trained Mental Health First Aiders