Hospitality Crew Member

The Historic Dockyard, Chatham; Chatham; On-site; GBP 10,000 - 20,000; Full time

Job summary

The Historic Dockyard Chatham is seeking Hospitality Crew Members for the busy Summer season. This role involves providing exceptional customer service, assisting with events, and ensuring a welcoming environment for visitors. If you have a passion for hospitality and enjoy working with people, we encourage you to apply.

Qualifications

• Exceptional customer service skills.
• Passion for working with people.
• Ability to work in a fun, dynamic environment.

Responsibilities

• Provide exceptional service to visitors and during events.
• Guide visitors through exhibitions and assist with membership sales.
• Set up for events and ensure a welcoming atmosphere.

Skills

Customer Service

Teamwork

Communication

Job description

The Historic Dockyard Chatham, the best preserved of all Georgian dockyards, is the world’s most complete dockyard of the Age of Sail. Today, The Historic Dockyard Chatham, is the leading example of a mixed-use heritage estate. A vitally significant historic estate delivering outstanding preservation, an award-winning independent museum, commercial estate, Higher Education campus, leading film location and residential community.

As a registered charity that employs over 140 staff and 300 volunteers, people are at the heart of our Dockyard community. Our culture strives for excellence across the board and our team are hugely passionate and engaged in all aspects of our work. From historic building preservation through the diverse re-use of our historic estate, to engaging the widest possible audiences in learning about the significance and history of the former Royal Dockyard; The Historic Dockyard Chatham is a workplace like no other.

The Role

We are looking for Hospitality Crew Members to join our professional and diverse team for our busy Summer season and beyond. Providing an exceptional, welcoming, inclusive and first-class experience to the visiting public and for private events.

We are dedicated to providing exceptional service throughout all our operations. From delivering a wedding on board a historic warship to the day-to-day operations within our busy catering outlets.

Greeting our visitors with a smile as we guide them through an exhibition, sell a membership, or set up behind the scenes for a large event, we aim to create a friendly environment with a positive attitude, a warm welcome and excellent customer care.

These posts involve working weekdays, weekends, evenings and Bank Holidays.

About You

If you have exceptional customer service skills, a passion for working with people, and enjoy a fun, ever-changing work space, we want to hear from you.

how to apply

If you are interested in joining our team and wish to apply for this vacancy, please complete our application form and send it back to us along with a copy of your CV.

Application Deadline: 27 May 2025 at 12pm

Interviews will take place on 29 May 2025.

Recruitment
Chatham Historic Dockyard Trust
The Fitted Rigging House
The Historic Dockyard
Chatham
Kent
ME4 4TZ

Please note, due to the volume of applications we receive, we are not able to contact all unsuccessful candidates.

If you’re interested in applying for this role, please take time to read the job description and person specification.

You can download the application form by clicking on the link below.

If you require assistance in completing the form or need to make your application in an alternative format, please contact [e-mail]

Not sure if you meet all of the qualifications? Let us make that decision.

Research shows that women and members of other under-represented groups tend not to apply for jobs when they feel like they don’t meet every qualification, when often they do. We are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

As part of our commitment to Equality, Diversity and Inclusion, we aim to ensure a balance of representation and lived experience across our teams. We are committed to providing our employees with a work environment free from discrimination in which all can develop and thrive.

We acknowledge and value the benefits of a diverse workforce and welcome applications from people of all backgrounds. The application process aims to ensure that no real or perceived barriers exist and we are committed to ensuring the process is transparent, fair and as inclusive as possible for all applicants.

Other opportunities

We are currently also recruiting for the following roles: