Crew Member

Hotel Co 51; Hounslow; On-site; Full time

Job summary

A leading hotel operator is seeking a Receptionist / Bartender for its Moxy London Heathrow Airport location. The role involves creating positive guest experiences, managing check-ins, and operating food and beverage outlets. Ideal candidates will be energetic, communicative, and comfortable multitasking in a fast-paced environment.

Benefits

Health Cash Plan

Discounted room rates

Discounts on Food & Beverages

Enhanced Maternity/Paternity/Adoption pay

Pension scheme

Twenty-eight holidays annually

Qualifications

• Experience in the service industry is preferred.
• Fluency in English; additional languages are a plus.
• High energy and a proactive attitude.

Responsibilities

• Helping guests and creating positive experiences.
• Managing hotel room inventory and checking guests in/out.
• Operating Food & Beverage outlets according to Moxy standards.

Skills

Interpersonal skills

Multitasking

Clear communication

Tools

Opera

Micros

Job description

Receptionist / Bartender - Crew Member - MOXY London Heathrow Airport

This position is based on a full-time contract.

Gross Salary: £13.62 per hour

We are looking for a confident communicator who is comfortable in a fast-paced, service-focused role. The ideal candidate is a proactive problem solver and a team player, capable of creating a fun and relaxed environment that makes guests feel at home.

Main Tasks & Responsibilities

1. Helping guests and creating positive experiences
2. Managing hotel room inventory and checking guests in/out in the Moxy way
3. Operating Food & Beverage outlets according to Moxy standards
4. Managing all bills and payments accurately
5. Preparing food, cleaning, tidying, restocking, taking deliveries, and organizing BOH areas
6. Following all food safety, licensing, and health and safety policies to ensure safe working conditions
7. Supporting other Crew Members and following directions from Crew Leaders
8. Promoting and supporting the Moxy brand and the Marriott Bonvoy loyalty program

We’re looking for someone with Moxie, which includes:

• High energy and a fearless, do-it-yourself attitude
• Good interpersonal skills and enjoyment in chatting with guests
• Ability to multitask effectively, balancing hard work with excellent service
• Understanding that being relaxed isn't the same as being lazy
• Clear communication skills, fluent in English (additional languages are a plus!)

Useful Experience

• Experience in the service industry
• Knowledge of hotel systems such as Opera and/or Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience with travel and the travel industry

Benefits for You

• Health Cash Plan
• Discounted room rates for you, your friends, and family at Marriott hotels worldwide
• Discounts on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty-eight holidays annually, increasing to a maximum of thirty-three holidays

*A personality assessment may be part of the recruitment process.*

About Hotel Co 51

Hotel Co 51 is a rapidly growing European hotel operator managing Moxy Hotels, Courtyard by Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020, it currently operates over 35 properties across 8 countries and is expanding into new markets. To learn more, visit hotelco51.com.

About Moxy Hotels

Moxy offers a playful hotel experience for the young at heart, with over 100 properties across Europe, North America, and Asia Pacific. Moxy breaks the rules of traditional hotel stays with social spaces like Bar Moxy, the Lounge, and Library, and stylish, industrial design. The brand celebrates nonconformity and originality, encouraging guests to Play On #atthemoxy. For more, visit moxyhotels.com and follow #atthemoxy on Instagram. Moxy participates in Marriott Bonvoy, Marriott International's global travel program.