Hospitality Co-Ordinator

Chartwells Universities; Oxford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Contributory pension scheme

Career upskilling programmes

Digital GP and healthcare benefits

Travel discounts

Cinema discounts up to 44%

Job summary

Compass Group UK&I, within Universities & Colleges, is seeking a proactive hospitality coordinator to manage inquiries, bookings, and client liaison. You will support the hospitality team, process events and finances, and help maintain smooth daily operations across the Oxford campus venues.

Join a market-leading hospitality group offering career development, a contributory pension, and extensive employee benefits while delivering outstanding service to university clients.

Qualifications

• First point of contact for hospitality enquiries.
• Supporting the Hospitality Team and client liaison.
• Processing of bookings and finances for events.

Responsibilities

• First point of contact for hospitality enquiries.
• Fulfilment of all incoming sales and hospitality enquiry calls.
• Supporting the Hospitality Team.
• Client liaison and account management.
• Processing of all hospitality client bookings including finances.
• Departmental administration and filing.

Skills

Hospitality enquiries

Account management

Event coordination

Tools

Planon

Job description

Benefits
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Monday to Friday
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
  

Benefits
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Monday to Friday
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families
  

Main Duties

What you'll be doing:

• Key Responsibilities, Tasks and Activities
• First point of contact for hospitality enquiries
• Fulfilment of all incoming sales and hospitality enquiry calls
• Supporting the Hospitality Team
• Client liaison and account management
• Processing of all hospitality client bookings including the processing of finances
• Departmental administration and filing
  

Daily Duties

• Preparing all function sheets for the week ahead and updating the CPU clipboards daily
• Updating event consumptions within 24hrs
• Update daily event calendar with enquiries as they come in.
• Updating the events in the calendar as required.
• Add new enquires to the hospitality pipeline tracker and updating as required
• Adding confirmed events to planon
• Ownership of hospitality emails and ensuring responses within 24hrs
• Ownership of hospitality phone
• Working with the Dispatch Supervisor and Hospitality Supervisors to ensure we meet all deliveries and customer requirements
  

More about the role:

• Preparing all function sheets for the week ahead and updating the CPU clipboards daily
• Updating event consumptions within 24hrs
• Update daily event calendar with enquiries as they come in.
• Updating the events in the calendar as required.
• Add new enquires to the hospitality pipeline tracker and updating as required
• Adding confirmed events to planon
• Ownership of hospitality emails and ensuring responses within 24hrs
• Ownership of hospitality phone
• Working with the Dispatch Supervisor and Hospitality Supervisors to ensure we meet all deliveries and customer requirements
  

Sales And Marketing

• A focus on excellent customer service and communications
• Prepare quotations for the Occasions and Only at Oxford brands
• Assist in preparing creative pitches and designs
• Ownership of the Only at Oxford Instagram and Twitter accounts
  

Finance

• Ensure all events are captured on planon
• Monitor and update all consumption
• Complete all Nexus labour and hospitality stock bookwork
• Uniform tracking, stock take and purchasin
  

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Job Reference: com/2910/94369001/52764438/R/SU #Universities & Colleges
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!