Hospitality Co-Ordinator

Aston Villa Football Club Limited - Admin; Bodymoor Heath; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Staff benefits

Job summary

Aston Villa Football Club is seeking a Hospitality Coordinator to deliver premium hospitality experiences across matchdays and non-matchdays from Bodymoor Heath and Villa Park. You will coordinate bookings, guest communications, events and travel, while handling renewals, invoicing and reporting to support revenue and operations.

The role requires strong administration, excellent communication, and the ability to work flexibly evenings, weekends and events as part of a Premier League club.

Qualifications

• Proven experience in administration, coordination and events.
• Strong customer service skills in face-to-face roles.
• Excellent communication and relationship-building abilities.
• Proficient with MS Office and CRM reporting tools.

Responsibilities

• Coordinate hospitality bookings and guest communications.
• Plan events, travel arrangements and gifting programmes.
• Support renewals, invoicing and reporting activities.
• Assist with operational projects, venue maintenance and refurbishments.
• Support matchday delivery across Men’s, Women’s and Academy fixtures.

Skills

Administration

Coordination

Event planning

Customer service

Communication

Tools

Excel

Word

Outlook

CRM systems

Job description

Department: Venue Operations Team Hours of Work: 35 hours per week (including matchdays, evenings and weekends) Contract Type: Permanent Salary: Up to £34,000 per annum dependent upon experience Location: Bodymoor Heath Training Ground / Villa Park Closing Date: Sunday 8 November 2026

The Department

The Venue Operations team are responsible for the delivery of our matchday hospitality and premium matchday experiences at Villa Park. This is an exciting time to join the team as we have expanded our range with over 15 areas and around 5,000 hospitality covers. We are continuing to grow - offering world‑class, premium experiences in the Premier League and Champions League in an unrivalled atmosphere, helping our guests create the kind of matchday memories that last a lifetime.

The Role

As Hospitality Coordinator, you will play a key role in delivering exceptional hospitality experiences across the Club, supporting both matchday and non‑matchday operations. Acting as a central point of co‑ordination for hospitality guests, club partners, agents, player families and internal stakeholders, you will manage a wide range of requests, ensuring every detail is planned, communicated and delivered to the highest standard. Working closely with teams across the Club, you will coordinate hospitality bookings, guest communications, event planning, European away travel arrangements and seasonal gifting programmes, while providing vital administrative support across renewals, invoicing and reporting.

You will also support operational projects, venue maintenance and hospitality refurbishments, helping to ensure our facilities and guest experiences consistently reflect the standards of a Premier League football club. You will play an active role on matchdays across Men’s, Women’s and Academy fixtures, supporting the delivery of world‑class hospitality while building strong relationships with guests and colleagues alike. For further information about the Role, please see the Role Profile.

The Person

We are seeking a highly organised and proactive individual who can manage multiple priorities in fast‑paced environment. You must have proven experience in administration, co‑ordination and event planning and a strong background in delivering exceptional customer service in a face‑to‑face role. You will need excellent communication skills and the ability to build positive relationships with a wide range of stakeholders, both internally and externally.

You will be confident using Microsoft Office applications, including Excel, Word, Outlook and CRM systems, with experience producing reports and analysing data to support sales, revenue and operational activities. You will possess excellent attention to detail and remain calm under pressure while working to tight deadlines. You must be able to work flexible hours as the Club requires which will include matchday working evenings, weekends and other stadium events.

You will need to have a UK driving licence with access to your own vehicle to travel between our Club sites as and when required.

Why Join Us?

There has never been a better time to join Aston Villa Football Club. Our drive to succeed is visible on the global stage, we are building a family ethos and culture to be proud of, and realising our ambitious plans for the expansion and improvement of our world‑class facilities. If you are already excited by this challenge and want to play your part in our historic Club, then you’ll be pleased to hear about our amazing staff benefits you’ll receive whilst working for us.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding.