Hospitality Assistant

Loveday Abbey Road; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Paid breaks

Company pension plan

Health Care Cash Plan

Wagestream access

Perkbox discounts

Job summary

Loveday is a leading UK provider of luxury senior living and care with residences in Kensington, Belgravia and Abbey Road. We are seeking a warm, professional receptionist to welcome guests, support dining experiences and maintain a pristine reception area.

The role involves rota-based hours including evenings and weekends, strong communication, quick learning, and good physical stamina. Working within a luxury care environment, you will help deliver outstanding hospitality and care.

Responsibilities

• Meet and greet guests on arrival in a warm and friendly manner
• Support the kitchen team to deliver first class Loveday dining experiences
• Prepare mise-en-place and ensure cutlery, plates and glassware are polished
• Set up tables according to the Loveday & Co Dining Standards
• Follow the service steps for each meal service
• To serve members and guests beverages and refreshments as required
• Ensure fridges and snack areas are stocked
• Recognise regular visitors and interact warmly with families
• Maintain stock levels of consumables with support from Hospitality Lead
• Check cleanliness in common areas and guest bathrooms; liaise with housekeeping
• Respond to queries and direct clients to the general manager
• Answer incoming calls and take messages
• Receive deliveries and post and distribute mail
• Monitor guests via CCTV/door entry; ensure safe access
• Reception area kept tidy and clutter-free
• Adhere to Health and Safety procedures
• Provide ad hoc support as required

Job description

About Loveday

Loveday is the UK’s leading provider of luxury senior living and care. We are proud to combine world‑class hospitality with exceptional clinical expertise, creating residences that not only feel like five‑star hotels but also deliver truly personalised support. Our residences in Kensington, Belgravia and Abbey Road are designed with elegance, comfort and dignity at their core. Every detail has been carefully considered to ensure our members enjoy outstanding dining, bespoke lifestyle experiences and the highest standards of care, whether they are living with us permanently, staying for recovery or respite, or joining as Day Club members. What makes Loveday unique is our commitment to both excellence and innovation. We continually invest in our people, our environments and our services to set a new benchmark in luxury senior living. Joining Loveday means becoming part of a dedicated, professional and passionate team who share the same goal, to deliver the very best in care and hospitality for our members and their families.

Rewards Package

• Paid breaks
• Company pension plan
• Health Care Cash Plan
• Access to Wagestream platform
• Access to Perkbox, discounts platform
• Opportunities for Training & Development
• Access to our Employee Assistance Programme
• Discretionary bonus
• Employee Recognition Programmes
• Death in Service benefit
• Scope for progression and promotion within the company as we grow from one Care Home to the development and subsequent opening of four new homes in London.
• Employee Referral Scheme

Main Duties and Responsibilities

• Meet and greet guests on arrival in a warm and friendly manner
• Support the kitchen team to deliver first class Loveday dining experiences.
• Prepare mise-en-place and make sure all cutlery, plates and glassware are polished.
• Set up tables according to the Loveday & Co Dining Standards
• Follow the service steps for each meal service.
• To serve members and guests beverages and refreshments as and when required in all day dining area
• Ensure that all fridges and snack areas are always fully stocked.
• Recognise regular visitors and interact warmly with families.
• Maintain all stock levels of consumables i.e. teas, coffees, sugars, disposables, drinks (with the support of the Hospitality Lead.
• Check the cleanliness in common areas and guest bathrooms throughout the day and liaise with housekeeping team to ensure all areas are always immaculate.
• Respond to queries and direct clients as required, referring to the general manager as necessary.
• Answer incoming calls and redirect or take messages as necessary.
• Receive deliveries and post and sort and distribute all post deliveries.
• Monitor guests/clients via the CCTV and door entry call system ensuring they gain entrance and are able to exit the building as required.
• Ensure reception area is kept tidy and clutter free.
• To adhere and comply to all Health and Safety procedures
• Provide ad hoc support as required by the business

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Loveday & Co is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Working variable hours (on a rota basis) to suit business needs, including evenings and weekends. The ideal candidate will be punctual, hardworking and quick to learn, with a high attention to detail. Excellent communication skills and an outgoing personality and a positive work ethic is ideal for this role as well as good physical stamina & mobility.