Hospitality Assistant

Elmbridge Village Management Ltd; Elmbridge Village; On-site; GBP 14,000 - 19,000; Part time

Job summary

Elmbridge Village in Cranleigh is seeking a warm Hospitality Assistant to join our team on a flexible bank, zero-hours basis. You will welcome residents and guests, serve food and drinks, keep areas clean, and support day-to-day running of hospitality spaces. If you enjoy helping people and delivering great service within a friendly team, we’d love to hear from you.

Join a village that values great service and teamwork, with opportunities to learn and develop in a supportive environment.

Qualifications

• Friendly, positive customer-focused demeanor.
• Excellent communication and interpersonal skills.
• Team player who builds relationships with residents and visitors.
• Good organizational skills to manage a busy workload.
• Willingness to learn, adapt and get involved.

Responsibilities

• Provide warm welcome to residents, visitors and guests.
• Deliver food and beverage service.
• Keep hospitality areas clean, safe and welcoming.
• Assist with food, drink and retail service as required.
• Get to know residents and their preferences.
• Respond to enquiries and resolve issues; escalate when needed.
• Collaborate with colleagues to maintain high service standards.
• Suggest ideas to improve menus, service and resident experience.
• Keep knowledge and skills up to date and learn new practices.

Skills

Customer service

Teamwork

Communication

Organisational skills

Proactive attitude

Job description

We're looking for a warm, friendly and enthusiastic Hospitality Assistant to join our team at Elmbridge Village in Cranleigh. This is a flexible bank role, working on a zero-hours basis to provide cover for sickness and holidays. You'll play an important part in creating a welcoming and enjoyable experience for our residents, their guests and visitors. From serving food and drinks to providing a friendly welcome and supporting the day-to-day running of our hospitality spaces, you'll help ensure we continue to deliver an excellent experience across the village. If you enjoy working with people, take pride in great service and like being part of a supportive team, we'd love to hear from you.

What you'll be doing

• Providing a warm, friendly and professional welcome to residents, visitors and guests
• Delivering excellent food and beverage service in line with our standards
• Helping to maintain clean, safe and welcoming hospitality areas
• Supporting with food, drink and retail service as required
• Building positive relationships with residents and getting to know their individual preferences
• Responding to enquiries and resolving issues professionally, escalating where appropriate
• Working closely with colleagues across the village to deliver a consistently high standard of service
• Sharing ideas to help improve our menus, service and resident experience
• Keeping your knowledge and skills up to date and embracing opportunities to learn and develop

What we're looking for

• A friendly and positive approach, with a genuine passion for great customer service
• Excellent communication and interpersonal skills
• Someone who enjoys working as part of a team and building strong relationships
• Good organisational skills and the ability to manage a busy and varied workload
• A proactive and enthusiastic attitude
• A willingness to learn, adapt and get involved
• Previous experience in hospitality, food and beverage or a customer-facing role would be helpful, but is not essential

Our values

• Age Well: Supporting people to live their best lives
• Community: Creating a genuine sense of belonging
• Keep Improving: Always looking for better ways to do things
• Invest Wisely: Making thoughtful and responsible choices
• Planet Positive: Reducing our environmental impact
• One Team: Supporting one another to succeed

Why join us?

At Elmbridge Village, you'll be part of a friendly and supportive team while making a real difference to the everyday experience of our residents. In return, we offer the flexibility of bank work alongside the opportunity to work in a rewarding environment where your contribution is valued and no two days are quite the same. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!