Hospital Services Lead: Housekeeping & Portering

Circle Health Group; Northwich; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies (Maternity /P

Non-contributory life insurance

Staff wellbeing resources

Employee recognition programmes

Industry-leading training

Job summary

Circle Cheshire Clinic, part of Circle Health Group, is seeking a hands-on Hotel Services Lead to oversee Housekeeping, Portering, and Materials Management. You will lead a small team, ensuring cleanliness, service delivery, stock management and patient satisfaction across the hospital.

The role is full-time (37.5 hours) with flexible shifts in a busy NHS-style private facility. This leadership role requires driving performance, compliance and continuous improvement, with a strong focus on

Qualifications

• Previous experience managing operational teams within hospitality or healthcare environments.
• Strong interpersonal and communication skills.
• A basic understanding of MS Excel and administrative processes.
• A hospitality or facilities services qualification (desirable).
• An understanding of cleanliness and infection control standards in a clinical or hotel setting.
• A proactive, hands-on approach with a commitment to delivering excellent customer service.

Responsibilities

• Manage and support the Portering and Housekeeping teams to ensure timely and professional delivery of services across all areas of the hospital.
• Oversee core portering duties, including patient and goods movement, site security, and gas management, where applicable.
• Ensure all housekeeping services, including room and theatre cleaning, laundry handling, and room setup, meet policy and infection prevention standards.
• Act as a key point of contact for patients, visitors, and consultants, managing feedback on hospitality services and ensuring satisfaction.
• Ensure staff compliance with all mandatory training and that service delivery adheres to hospital policies and health & safety regulations.
• Promote a culture of continuous improvement and quality assurance within the team.

Skills

Interpersonal skills

Communication skills

MS Excel

Hospitality experience

Healthcare experience

Education

Hospitality or facilities services qualification

Job description

Circle Cheshire Clinic, part of Circle Health Group, is seeking a hands-on Hotel Services Lead to oversee Housekeeping, Portering, and Materials Management. You will lead a small team, ensuring cleanliness, service delivery, stock management and patient satisfaction across the hospital.

The role is full-time (37.5 hours) with flexible shifts in a busy NHS-style private facility. This leadership role requires driving performance, compliance and continuous improvement, with a strong focus on