Horticulture Customer Advisor

Dobbies; York; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading garden centre retailer is looking for a Horticulture Customer Advisor to enhance the customer experience and drive sales. The role involves providing excellent plant advice and maintaining high standards in the store environment. As part of a passionate team, you will be expected to foster customer loyalty while enjoying generous staff discounts and development opportunities.

Benefits

Generous annual leave entitlement

50% off in restaurants

25% off in the garden centre

10% off in food halls

Access to Wagestream

Support through Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in a customer-facing role required.
• Eager to learn new skills and gain new experiences.
• Ability to lift heavy objects.

Responsibilities

• Drive sales through customer interactions.
• Assist customers with plant knowledge.
• Collaborate with the team to maintain department standards.

Skills

Customer Service

Knowledge of Plants

Teamwork

Communication

Job description

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Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards.

Responsibilities

• Deliver inspirational gardening standards through excellent standards and service.
• Drive sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
• Assist customers with queries using high-quality product knowledge, including indoor and outdoor plants, machinery, and core gardening.
• Collaborate with your team to ensure the department maintains high standards.
• Work on the shopfloor and in other store areas as required, which may include stock work, cash handling, till operation, take-to-car deliveries, stock routines, and restaurant service — offering opportunities to gain diverse skills and experience.

Who we are looking for

• A passion for delivering excellent customer experiences with a friendly attitude.
• Experience in a customer-facing role and a love for plants.
• Ability to lift heavy objects to support store projects.
• Team player who builds relationships, enjoys fun, and celebrates success.
• Punctual, well-presented, with a proactive and hardworking attitude.
• Eager to learn new skills and gain new experiences.
• Ability to demonstrate our values: being one team, improving daily, bringing a smile, living and breathing gardens, and making it work for customers.

What we offer

• Generous annual leave entitlement, with flexible holiday scheduling.
• Uncapped store discounts: 50% off in our restaurants, 25% off in the garden centre, and 10% off in food halls.
• Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
• Support through Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
• Development opportunities via Dobbies Academy with eLearning and training programs.
• A passionate, diverse, and committed team culture focused on customer satisfaction.

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants is reflected in our products, services, and community events. Many stores feature a restaurant or coffee shop, creating a welcoming environment for customers. We also engage in community events and support a national charity. We are committed to being a great place to work, encouraging colleagues to be their best selves and celebrate successes together.