Homeplace Supervisor (Temporary)

Brown-Forman Australia Pty. Ltd.; Inverness; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Equitable pay structures

Premium employee experience

Variety of benefits

Job summary

A premium spirits company in Inverness is looking for a Visitor Centre Supervisor to lead the team at Glendronach Distillery. This role involves managing daily operations, ensuring high-quality guest experiences, and developing brand-related content. Candidates should have hospitality experience and team leadership skills, with flexibility in scheduling. A commitment to customer service excellence and operational quality is essential. This is a 5-month fixed-term maternity cover position offering competitive pay and benefits.

Qualifications

• Experience in hospitality or customer service with a team leadership role.
• Ability to manage multiple projects independently.
• Excellent communicator with strong interpersonal skills.
• Flexibility to work weekends and holidays.

Responsibilities

• Oversee daily operations of the Visitor Centre.
• Lead and motivate the homeplace team.
• Ensure high-level customer service and brand experience.
• Develop and implement Standard Operating Procedures for operations.

Skills

Hospitality experience

Team leadership

Excellent communication

Adaptability

Job description

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

This is an exciting opportunity to join our team on a 5-month fixed-term maternity cover post and be part of our 200th anniversary celebrations. You will be leading our team at Glendronach Distillery Visitor Centre, executing a range of new experiences and overseeing the day-to-day management of guest experience.

Responsible for the daily management of visitor centre operations at Glendronach Distillery, including leading the homeplace team. The supervisor has oversight of all aspects of guest experience, maintaining a highly professional and welcoming environment for all visitors and delivering a high level of customer service alongside the development and execution of brand experiences.

Manage the daily operation of the Visitor Centre, coordinating scheduled events and tours, ensuring the day-to-day consistency and quality of experience at every customer touch point.

Recruits, trains, supervises and motivates team members to ensure that every visitor has a memorable experience, aligned with brand goals.

Responsible for ongoing quality assessment and improvement in all customer-facing areas, working with the Head of European Homeplaces to review service standards and maintain facilities.

Develop, implement, and maintain robust Standard Operating Procedures for visitor centre operations, complying with Brown Forman quality policies, standards, and systems.

Work with Head of European Homeplaces and Brand Team to develop tour content and brand experiences

Input in the development of annual operating plans and budgets and works to these throughout the year

What You Bring to the Table

Experience within the hospitality or customer service alongside experience of leading a team of at least 2 direct reports.

Ability to work independently with a demonstrated ability to prioritise and complete multiple projects within a dedicated time frame

Excellent communicator and interpersonal skills

Demonstrated ability to collaborate and work within a team environment.

Flexible and adaptable to changing workloads including ability to work weekends and holidays

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.