Homeless Recovery Worker

Two Saints; Southampton; On-site; GBP 22,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in supporting the homeless community. This role offers the chance to make a real difference in people's lives by providing essential support and guidance to those in need. You will lead case management efforts, ensuring clients feel valued and secure while assisting them in accessing vital resources. The position requires strong communication skills, the ability to work independently, and a genuine concern for homelessness issues. Join a collaborative team and be part of a meaningful mission to help individuals rebuild their lives and achieve long-term stability.

Qualifications

• Strong communication skills and ability to self-motivate.
• Experience in crisis management and effective team working.

Responsibilities

• Lead case management and support clients in achieving their goals.
• Provide practical support and maintain a welcoming environment.

Skills

Communication Skills

Self-Motivation

Crisis Management

Team Working

Interest in Homelessness Issues

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

This is a Permanent, Full Time vacancy that will close in 21 days at 23:59 BST.

The Vacancy

FULL TIME - Mon - Fri

The Day Centre is the heart of the homeless community in Southampton. We provide a safe space for up to 70 adults each day, who are experiencing homelessness, to access basic facilities such as food, clothes, showers, and laundry. The service also has a dedicated health care service on-site. We also provide accommodation for up to 10 clients.

Our aim is to support our clients to remain safe and maintain their mental and physical health; to ensure their immediate needs are met and to help clients find the right path for them to access support and long-term accommodation.

We have a close-knit, collaborative team that supports each other and our clients. If you’re looking for a fast-paced, busy role, where you can make a real difference in the lives of those you support, then this is the role for you!

JOB PURPOSE

To lead on the case management of clients and be part of a team that supports them in keeping them safe and helping them achieve their goals. To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

MAIN RESPONSIBILITIES

• To provide a welcoming environment for people who are currently street homeless and those facing homelessness or who are living in unstable accommodation.
• To assist local authority and partners to engage with people who are isolated and who find it difficult to engage with agencies.
• To encourage and signpost clients to the local community and to resources relevant to their aspirations including education, training, employment activity or volunteering.
• To maintain the daily facilities including laundry, cleaning, and gardening.
• To provide practical support to clients in accommodation.
• To provide one-to-one support for those in accommodation within the vicinity, including daily welfare checks, and respond to issues appropriately and efficiently.
• To support clients in trauma-informed and psychologically informed ways.
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure.
• To help maintain health and safety, ensuring clients, visitors, and buildings are safe in accordance with Health and Safety regulations, policy, and procedures.
• To provide basic first aid assistance until help arrives (full training is provided).
• To work confidently and efficiently when lone working.
• To maintain accurate records on our client management system and ensure these are stored in line with GDPR.
• To maintain confidentiality.
• To represent the organisation in a professional manner.
• To carry out any other reasonable duties required in the interest of the organisation.

ROLE REQUIREMENTS

• This role requires an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
• This role will require you to work with clients on a one-to-one basis.
• This role will require you to lone work.

ESSENTIAL CRITERIA

• Strong communication skills, both verbal and written.
• Clear verbal and written English.
• Good working knowledge of Microsoft Outlook, Excel, and Word.
• Confident and assertive manner.
• Ability to self-motivate as you will work on your own.
• Effective team working.
• Ability to respond calmly to crisis.
• Deal promptly with and effectively react to challenging situations.
• Have an interest and genuine concern for homelessness and related issues.

DESIRABLE CRITERIA

• Experience of managing a caseload of clients.
• Understanding of risk assessment and person-centred, outcomes-based delivery.
• Understanding of the complex support needs of people experiencing homelessness or those with complex needs.
• Knowledge of voluntary and statutory agencies, housing regulations, and the benefits system.

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

About Us

We offer support to people who are homeless, vulnerable, or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible, and reliable client-led housing and support with a focus on reducing homelessness, improving health and wellbeing, and building on individuals' skills and resilience to break the cycle of homelessness, poverty, and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight, and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

We’re committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.