Homeless Prevention Team Leader

Homeless Link; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Caritas Diocese of Salford is recruiting a Homeless Prevention Team Leader for Cornerstone Day Centre in Hulme. You will lead staff, volunteers, and peer mentors to deliver trauma-informed housing support, tenancy training, and ongoing community resettlement work.

Candidates should have at least two years of management experience, with strong knowledge of homelessness services, benefits, and housing advice, plus excellent customer service and IT skills.

Qualifications

• Two years minimum management experience with homelessness, housing advice and benefits knowledge.
• Excellent customer service and communications skills (verbal and written).
• Proficiency in IT and administration tasks.

Responsibilities

• Lead the Homeless Prevention Team at Cornerstone Day Centre.
• Signpost clients to internal and external support services.
• Deliver Tenancy Training courses for residents and provide ongoing resettlement support.

Skills

Management experience

Homelessness knowledge

Housing advice

Benefits system

Customer service

Communication skills

IT & admin

Job description

About Us

Caritas Diocese of Salford is the principal social action agency of the Catholic Diocese. Our mission is to put Love Into Action. We help those across Greater Manchester and Lancashire experiencing poverty, disadvantage, and discrimination to transform their lives with dignity. We provide a practical response to those in crisis, suffering hardship or who are at risk. We rebuild lives for the long-term, enabling people to live in a safe, healthy, and secure environment. We call for a better, more just world, where the voices of the poor are heard and acted upon and positively influence the systems, decisions and resources that affect those in need.

About the job

We are looking to recruit a Homeless Prevention Team Leader to work at Cornerstone Day Centre in Hulme to help transform the day centre into a Community Recovery Centre, to support people, particularly those with a history of rough sleeping, to sustain tenancies and successfully resettle in the community. The focus will be on supporting people to live good quality lives in the community, by providing access to support, advice, positive social networks and volunteering opportunities.

The Homeless Prevention Team Leader will lead the team, which will consist of staff, volunteers and peer mentors, to ensure that they work in a trauma-informed, strengths-based way to enable people to resolve housing, financial and other issues. The Team Leader will greet people at Cornerstone and signpost them to the relevant internal and external support. The team will also run Tenancy Training courses at our accommodation projects to help residents prepare for, secure and move into independent tenancies and then provide ongoing resettlement support in the community to build resilience against homelessness.

You will have at least two years of management experience with knowledge of homelessness, housing advice and the benefits system, along with excellent customer service, verbal and written communication skills, as well as IT and administration skills. Additionally, you will be responsible for case oversight for the team to ensure that cases are recorded and followed up, with any safeguarding and/or health and safety concerns reported correctly following Caritas' policies and procedures.

The hours of the role are 37.5 per week, Monday to Friday between 9am - 5pm, this is a fixed term contract until 31 March 2029.

Closing date: Tuesday, 29 September 2026 at 9am

Interview: Tuesday, 6 October 2026

Caritas follows Safer Recruitment practices, and this post is subject to an Enhanced Disclosure & Barring Service check.

For more information please visit our website: www.caritassalford.org.uk/about/careers

If you have any queries or issues when applying, then please e-mail [e-mail] and our HR department will be happy to help.

Caritas Diocese of Salford is an equal opportunities employer

Registered Charity Number: 1125808

Please note we do not accept applications via agencies or CVs