Homeless Officer

Chelmsford City Council; Chelmsford; On-site; GBP 37,000 - 41,000; Full time

Job summary

Chelmsford City Council’s Strategic Housing Service is expanding its Homeless Team. We are recruiting Homeless Officers to work with people to prevent homelessness and determine Council duties under homelessness legislation.

The role offers challenging yet rewarding work, with the aim of making a real difference for individuals in difficult situations. Successful applicants will use a customer-focused, proactive problem-solving approach while managing complex cases and working to tight deadlines.

Qualifications

• The successful applicant will apply a customer-focused, proactive problem-solving approach to work with people experiencing homelessness and those with complex needs.

Responsibilities

• Work with people to prevent homelessness and make decisions under homelessness legislation.
• Demonstrate effective decision-making and case management to support clients.
• Collaborate with colleagues to safeguard vulnerable groups and ensure safe working practices.

Skills

Customer-focused

Proactive problem-solving

Decision-making

Case management

Work under pressure

Job description

Homeless Officer
£37,455 to £40,770 pro rata
Full or part-time
Job reference: REQ00002901

Due to the expansion of our Homeless Team, Chelmsford City Council’s Strategic Housing Service are recruiting Homeless Officers to join our busy Homeless Team, working with people to prevent homelessness and make decisions as to the Council’s duties under the homelessness legislation.

This is a challenging role but one that is also very rewarding, with the knowledge that you are working with others to make a real difference to help those in difficult situations.

The successful applicant will have the necessary skills to apply a customer-focused, proactive problem-solving approach in order to successfully work with people experiencing homelessness and those with complex needs. Effective decision-making skills, case management experience and the ability to work under pressure to tight deadlines are essential criteria of the role.

Chelmsford City Council is committed to safeguarding vulnerable groups and expects all employees to share this commitment and have a range of policies and procedures in place which promote safeguarding and safer working practices across our services. The Council's Safer Recruitment process contains pre-employment checks which includes safeguarding training, obtaining references and ensuring compliance with Disclosure and Barring Service process.