HomeCare Customer Lead

Abri Group; Eastleigh; On-site; GBP 23,000 - 29,000; Full time

Job summary

A leading non-profit organization in England seeks a Homecare Customer Lead to enhance customer satisfaction by managing interactions and analyzing service complaints. The ideal candidate will possess excellent communication skills and confidence. This full-time entry-level position offers the chance to contribute to high-quality customer service and to innovate based on customer feedback.

Qualifications

• Excellent communication skills required for customer engagement.
• Confidence to manage difficult conversations effectively.
• Ability to investigate service complaints and propose improvements.

Responsibilities

• Engage with customers to enhance satisfaction.
• Manage challenging customer interactions.
• Analyze complaints for service improvement.
• Create win-win situations and define actions and learning outcomes to be better next time.

Skills

Excellent communication and liaison skills

Confidence and assertiveness in customer interactions

Ability to notice and investigate trends in complaints

Job description

Overview

We’re excited to be looking for a new Homecare Customer Lead in our South Region to join our busy Central Support Services team to help provide fantastic service to our customers.

We’re looking for someone who can work with customers and colleagues to increase satisfaction and keep the customer at the heart of our service. You’ll have the confidence and assertiveness to engage with customers, sometimes managing difficult conversations and want to help turn around negative experiences.

Through your excellent communication and liaison skills, you’ll create win-win situations for all and build actions and learning outcomes to be better next time. You’ll notice and investigate trends in Commercial Services complaints, proposing ideas and innovations to support us in giving excellent customer service.

If you’re looking for the opportunity to join a team committed to providing a high-quality customer experience and enjoy the challenge of unpicking customer issues, we want to hear from you!

Interview will take place on week commencing 15 September 2025 at one of our offices.

Responsibilities

• Engage with customers and colleagues to increase satisfaction and keep the customer at the heart of the service.
• Manage difficult conversations when needed and help turn around negative experiences.
• Notice and investigate trends in complaints, proposing ideas and innovations to improve service.
• Create win-win situations and define actions and learning outcomes to be better next time.

Qualifications / Skills

• Excellent communication and liaison skills.
• Confidence and assertiveness in customer interactions.
• Ability to notice and investigate trends in complaints and translate insights into improvements.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Non-profit Organizations