Home Support Manager

North East Combined Authority; Tees Valley; Hybrid; GBP 32,000 - 45,000; Full time

Job summary

Middlesbrough Council is recruiting a Home Support Manager within the Residential service to lead a team delivering high-quality, person-centred care for children and young people with diverse needs.

You will oversee daily operations, supervise staff, and work with families and partner organisations to provide timely, tailored support, short breaks and development opportunities, while maintaining wellbeing and safeguarding standards.

Qualifications

• Experience of working with children and young people.
• Understanding of child development and behaviours.
• QCF Level 3/4 Diploma in Residential Childcare (or equivalent).
• Full UK driving licence with business insurance and access to a vehicle.

Responsibilities

• Lead and develop a dedicated team to deliver high-quality, person-centred care for children and young people.
• Oversee day-to-day running of the residential service and monitor service quality.
• Supervise staff through coaching, supervision, and performance management.
• Ensure regulatory standards (CQC) and safeguarding requirements are met.
• Work with families, carers and partner organisations to provide timely, right support.
• Drive service planning, build partnerships, and seek continuous service improvements.

Skills

Children & young people experience

Child development knowledge

Empathy & care

Independent work

Flexible working

Education

QCF Level 3/4 in Residential Childcare

QCF Level 5/6 in Leadership for Health & Social Care

Tools

Driving licence

Job description

We have an exciting role on offer within our Residential service as a Home Support Manager.

Are you ready to make a real and lasting difference in the lives of children and young people? We are looking for a caring, enthusiastic, and inspiring Home Support Manager to lead a team that supports young people to feel safe, happy, and able to reach their full potential.

In this role, you will lead a dedicated team working with children and young people who may have a range of needs, including autism, physical disabilities, complex emotional needs, and behaviours that may challenge. You will play a key part in creating a warm, stable, and nurturing environment where every child feels valued, listened to, and included, and where they are supported to grow in confidence and independence.

As a Home Support Manager, you will not only oversee the day-to-day running of the service but also guide and develop your team to deliver high-quality, person-centred care. This includes supporting staff through supervision, coaching, and development, managing performance, and ensuring the service meets regulatory standards, including CQC and safeguarding requirements. You will work closely with families, carers, and partner organisations to make sure children and young people receive the right support at the right time. You will help shape services that allow children to remain in their homes and communities wherever possible, providing tailored support, short breaks, and opportunities for positive experiences. From planning meaningful activities to encouraging everyday moments of fun, creativity, and connection, your leadership will ensure children feel supported in all areas of their lives, including their emotional wellbeing, health, development, and social connections.

The role also involves driving continuous improvement by monitoring service quality, managing resources effectively, and working collaboratively with other professionals and stakeholders. You will lead on service planning, build strong partnerships, and contribute to developing a service that consistently delivers the best possible outcomes for children, young people, and their families. We are looking for someone who brings compassion, energy, and a sense of purpose, alongside strong leadership skills and experience in health or social care.

You will be confident in supporting children with complex needs, managing challenges positively, and inspiring your team to provide safe, caring, and high-quality support. The role is based primarily at West Middlesbrough Family Hub, with opportunities to work across services in the community. Flexible working patterns are part of the role to ensure the needs of children and families are met, and we are committed to supporting your wellbeing and work–life balance.

This is more than a job it’s an opportunity to lead with heart, support others to grow, and make a meaningful difference in your community every day.

To succeed in this role, you will:

• Have experience of working with children and young people.
• Understand child development and behaviours which may be seen as challenging at times.
• Be caring, patient, and child-focused, with a positive and flexible attitude.
• Be able to work both independently and as part of a supportive team.
• Be flexible and willing to work morning, evenings, weekends, bank holidays on a rota basis as needed.
• Hold a recognised QCF Level 3/4 Diploma in Residential Childcare (or equivalent), and / a QCF 5 / 6 in Leadership for Health and Social Care in Children and Young People’s Services or equivalent, completing in 18 months of being enrolled or be willing to work towards this.
• Hold a full UK driving licence with business insurance and have access to a vehicle

If this is you, this may be the opportunity you are looking for!

If you would like to talk through this opportunity further, please contact Sonia Bennett or Tara Rudd - email: [e-mail] or [e-mail]

As an inclusive employer, we welcome applications from all sections of the community.

Please note Middlesbrough Council do not currently offer sponsorships.

The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.

We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.