Home Safety Referrals Administrator — Flexible Hours

The Methodist Church in Britain; Hampstead; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Local Government Pension Scheme

Generous annual leave and family‑or‑fr

Flexible working arrangements

Free gym access and fitness support

Learning and development opportunities

Blue Light membership and associated‑s

Mental health and wellbeing support,

Cycle to Work Scheme

Job summary

Devon and Somerset Fire and Rescue Service seeks a permanent part-time administrator in the Home Safety Team to support vulnerable people in their homes. You will be the first contact for referrals, assess eligibility for Home Safety Visits and arrange visits, while coordinating diaries for more than 30 Home Safety Technicians.

You will handle sensitive conversations, maintain GDPR-compliant records, and liaise with internal departments and partner agencies to promote community safety outcomes.

Qualifications

• A good academic background.
• Experience using office systems and administration processes.

Responsibilities

• Act as first point of contact for Home Safety Visit referrals from the public and partner agencies
• Assess eligibility for Home Safety Visits and provide advice, information and signposting
• Manage and prioritise technician schedules for visits, replacement alarm requests and other safety interventions
• Respond to changing operational demands
• Communicate professionally and empathetically with vulnerable individuals and their families
• Handle sensitive conversations, using judgment to identify risk
• Monitor and action requests from shared inboxes and internal systems
• Maintain accurate records in line with GDPR requirements
• Identify safeguarding concerns and elevate when necessary
• Liaise with internal departments and external partners to support community safety outcomes

Skills

Calm under pressure

Highly organised

Strong listening

Communication skills

Questioning skills

Managing priorities

Independent & collaborative work

Education

Good academic background

Job description

Devon and Somerset Fire and Rescue Service seeks a permanent part-time administrator in the Home Safety Team to support vulnerable people in their homes. You will be the first contact for referrals, assess eligibility for Home Safety Visits and arrange visits, while coordinating diaries for more than 30 Home Safety Technicians.

You will handle sensitive conversations, maintain GDPR-compliant records, and liaise with internal departments and partner agencies to promote community safety outcomes.