Home Safety Assistant – Devon and Somerset Fire and Rescue Service

National Fire Chiefs Council Limited.; Exeter; Hybrid; GBP 24,000 - 26,000; Part time

Benefits offered by this job

Flexible working arrangements

Local Government Pension Scheme

Generous annual leave entitlement

Family-Friendly policies

Free gym access and fitness support

Learning and development opportunities

Blue light membership and discounts

Mental health and wellbeing support

Access to the Firefighters Charity

Cycle to Work Scheme

Job summary

National Fire Chiefs Council Limited. seeks a Home Safety Assistant to join the Devon and Somerset Fire and Rescue Service at Exeter. You will coordinate Home Safety Visits, assess referrals and manage over 30 technicians’ diaries, ensuring visits and alarms are scheduled efficiently in a fast-paced environment.

The role requires empathy for vulnerable individuals, strong organisational ability, and DBS/vetting readiness. Flexible arrangements and progression opportunities are offered.

Qualifications

• Calm under pressure with strong organisational and customer-service focus.
• Good academic background with solid office systems knowledge.
• Experience using office administration processes and systems.
• Excellent listening, communication and questioning skills.
• Able to work independently and within a busy team.
• Flexible and proactive approach; committed to continuous improvement.
• Ability to manage competing priorities and frequent interruptions.
• Willingness to undergo DBS and vetting checks as required.

Responsibilities

• Act as first point of contact for Home Safety Visit referrals from the public and partner agencies.
• Assess eligibility for Home Safety Visits and provide information and signposting where appropriate.
• Manage and prioritise technician schedules and respond to changing operational demands.
• Communicate professionally and empathetically with vulnerable individuals and their families.
• Monitor and action requests received through shared inboxes and internal systems.
• Maintain accurate records in line with GDPR requirements.
• Use professional judgement to identify safeguarding concerns and elevate as needed.
• Liaise with internal departments and external partners to support community safety outcomes.

Skills

Calm under pressure

Highly organised

Customer service

Active listening

Communication skills

Independent & collaborative

Proactive

Time management

DBS/vetting readiness

Education

Good academic background

Job description

Home Safety Assistant – Devon and Somerset Fire and Rescue Service

Contract: Permanent, part time (29.6 hours per week).

Salary: Starting salary of £24,412 per annum (29.6 hours per week) rising annually to £26,495 per annum. Full time equivalent salary range is £30,515 – £33,119.

Are you passionate about helping vulnerable people stay safe in their homes? We are looking for a compassionate, organised and resilient Home Safety Assistant to join our busy Home Safety Team at our Service Headquarters in Exeter.

About the role:

As the first point of contact for members of the public, partner agencies and colleagues, you will provide home safety advice, assess referrals and coordinate Home Safety Visits for those most at risk.

You’ll manage and prioritise the diaries of more than 30 Home Safety Technicians, ensuring visits, replacement alarm requests and other safety interventions are scheduled effectively. Working in a fast paced environment, you’ll handle sensitive and sometimes distressing conversations with vulnerable individuals, using sound judgement to identify risk and ensure the right support is provided.

Key responsibilities:

• Act as the first point of contact for Home Safety Visit referrals from the public and partner agencies.
• Assess eligibility for Home Safety Visits and provide advice, information and signposting where appropriate.
• Manage and prioritise technician schedules and respond to changing operational demands.
• Communicate professionally and empathetically with vulnerable individuals and their families.
• Monitor and action requests received through shared inboxes and internal systems.
• Maintain accurate records in line with GDPR requirements.
• Use professional judgement to identify safeguarding concerns and elevate issues when necessary.
• Liaise with internal departments and external partners to support community safety outcomes.

What we are looking for:

• We’re seeking someone who is calm under pressure, highly organised and committed to providing excellent customer service. You will also have:
• A good academic background
• Experience using office systems and administration processes.
• Strong listening, communication and questioning skills.
• The ability to work independently and collaboratively within a busy team.
• A flexible and proactive approach to work.
• A commitment to continuous improvement
• The ability to manage competing priorities and frequent interruptions.
• A willingness to undergo DBS and vetting checks as required.

Why join us?

In addition to a rewarding role that helps keep communities safe, you’ll benefit from:

• Flexible working arrangements
• Local Government Pension Scheme
• Generous annual leave entitlement
• Family-Friendly policies
• Free gym access and fitness support
• Learning and development opportunities
• Blue light membership and associated discounts
• Mental health and wellbeing support.
• Access to the Firefighters Charity
• Cycle to Work Scheme

Closing Date: 2359hrs 5 November 2026.

Contract type: Full Time