Home Ownership Assistant

North East Jobs; Newcastle upon Tyne; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A leading organization in Newcastle upon Tyne is looking for a Home Ownership Assistant. This role combines office and home working, focusing on delivering excellent customer service and supporting colleagues in Right to Buy and Leasehold services. The ideal candidate will be customer-focused, possess strong communication skills, and thrive in a fast-paced environment. Join a team that values flexibility and provides extensive learning opportunities.

Benefits

Flexible Working Arrangements

Generous Annual Leave

Local Government Pension Scheme

Learning and Development Opportunities

Regular Managerial Support

Qualifications

• Experience in a fast-paced environment.
• Ability to prioritize workload and maintain accurate records.

Responsibilities

• Deliver high-quality customer service handling inquiries.
• Support colleagues in Right to Buy and Leasehold services.

Skills

Problem Solving

Customer Focus

Communication

Job description

We manage more than 26,000 homes and provide a wide range of support services to our customers, including benefits and money advice, repairs and maintenance, and tenancy support. We aim to make living easier for our customers.

Our Environment

We offer a forward-thinking and open environment where our team members are empowered to make a difference. We provide competitive salaries and a broad benefits package, including flexible working arrangements, generous annual leave, a local government pension scheme, extensive learning and development opportunities, and regular managerial support.

The Role

We are seeking a Home Ownership Assistant to join our Home Ownership Team. The head office is based in Newcastle upon Tyne. This role will follow our Agile Working Policy, combining office and home working, with specific arrangements to be decided with the successful candidate.

Your responsibilities will include delivering high-quality, efficient customer service by handling inquiries and supporting colleagues in the delivery of Right to Buy and Leasehold services.

The Person

The ideal candidate will have experience working in a fast-paced environment, demonstrating problem-solving skills, enthusiasm, and determination under pressure. You should be customer-focused with excellent communication skills, understanding customer needs and engaging positively with clients.

You must be able to work effectively as part of a team, show flexibility, be self-motivated, and prioritize your workload. Accurate record-keeping is essential for this role. This position is perfect for someone passionate about delivering excellent customer service and motivated to make a difference.

Additional Information

For an informal discussion, please contact Jeanette Johnson, Home Ownership Manager, via email: [e-mail].

Apply online at www.northeastjobs.org.uk. Select 'Apply Now' and complete the online application form after reading the supporting documents. All communications regarding your application will be sent to your Northeast Jobs email account, so please check your inbox regularly.