Home Ownership Assistant

We Manage Jobs(WMJobs); Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Birmingham City Council is looking for a Home Ownership Assistant to join their Leasehold and Home Ownership Team. The role involves managing Right To Buy applications, responding to tenant inquiries, and ensuring efficient service delivery. Strong IT and communication skills are essential for this position. Full training will be provided, and applications from internal employees are prioritized.

Qualifications

• Strong IT skills required, including proficiency in Microsoft Word, Excel, and Outlook.
• Excellent communication skills, both orally and in writing.
• Ability to analyse and relay complex information.

Responsibilities

• Manage Right To Buy applications and all related inquiries.
• Assist with leasehold tasks and respond to queries about service charges.
• Ensure effective delivery of the Home Ownership Service.

Skills

Customer service skills

Attention to detail

Communication skills

IT skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

This is an exciting opportunity to join our Leasehold and Home Ownership Team. We are committed in providing a customer focused Leasehold and Home Ownership service, and process efficiently Right to Buy applications in line with legislation. Birmingham City Council oversees the management of over 6500 leaseholders and 60,000 Council tenants.

We are looking for a dedicated individual who can take responsibility for the effective delivery of the Home Ownership Service. As a Home Ownership Assistant, you will be responsible for all aspects of Right To Buy, dealing with incoming post, correspondence and enquiries from tenants, leaseholders, partners and stakeholders. Assisting with a wide range of leasehold and RTB tasks, responding to queries relating to service charges, ground rent, arrears, invoicing, property re-sale, S20 consultation and legal notices. You will need good attention to detail and the ability to analyse, interrogate, and relay complex information.

We are looking for an organised individual who can work within a busy environment and able to work to statutory deadlines, has excellent customer service skills, and a drive to improve service delivery. The successful candidate must have strong IT skills, including proficiency in Microsoft Word, Excel, and Outlook and possess excellent communication skills, both orally and in writing.

Reporting directly to the Home Ownership Officer on the team.

Full training and support will be provided.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, andwe arecommitted to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements , before any employment offer can be confirmed.

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

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