Home Ownership Assistant

WMJobs; Birmingham; On-site; GBP 26,000 - 33,000; Full time

Job summary

Birmingham City Council is seeking a Home Ownership Assistant to deliver essential services related to leasehold and Right To Buy applications. This entry-level, full-time role requires excellent customer service, attention to detail, and strong IT skills, with training provided to support new recruits.

Qualifications

• Experience in delivering customer-focused services.
• Ability to handle correspondence and enquiries effectively.
• Strong IT skills including Microsoft Office proficiency.

Responsibilities

• Manage Right To Buy applications and related queries.
• Assist with leasehold tasks and respond to tenant enquiries.
• Maintain accurate records and meet statutory deadlines.

Skills

Customer service

Attention to detail

Organizational skills

Communication skills

IT skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

WMJobs Birmingham, England, United Kingdom

Home Ownership Assistant

WMJobs Birmingham, England, United Kingdom

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Grade 3 - £26,409 - £32,654

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

This is an exciting opportunity to join our Leasehold and Home Ownership Team. We are committed in providing a customer focused Leasehold and Home Ownership service, and process efficiently Right to Buy applications in line with legislation. Birmingham City Council oversees the management of over 6500 leaseholders and 60,000 Council tenants.

Birmingham City Council,

Home Ownership Assistant

Permanent

Grade 3 - £26,409 - £32,654

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

This is an exciting opportunity to join our Leasehold and Home Ownership Team. We are committed in providing a customer focused Leasehold and Home Ownership service, and process efficiently Right to Buy applications in line with legislation. Birmingham City Council oversees the management of over 6500 leaseholders and 60,000 Council tenants.

We are looking for a dedicated individual who can take responsibility for the effective delivery of the Home Ownership Service. As a Home Ownership Assistant, you will be responsible for all aspects of Right To Buy, dealing with incoming post, correspondence and enquiries from tenants, leaseholders, partners and stakeholders. Assisting with a wide range of leasehold and RTB tasks, responding to queries relating to service charges, ground rent, arrears, invoicing, property re-sale, S20 consultation and legal notices. You will need good attention to detail and the ability to analyse, interrogate, and relay complex information.

We are looking for an organised individual who can work within a busy environment and able to work to statutory deadlines, has excellent customer service skills, and a drive to improve service delivery. The successful candidate must have strong IT skills, including proficiency in Microsoft Word, Excel, and Outlook and possess excellent communication skills, both orally and in writing.

Reporting directly to the Home Ownership Officer on the team.

Full training and support will be provided.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

We are dedicated to supporting internal mobility and the development of our people. As such, applications from internal employees and those under S118 will be given priority and reviewed before external applications are considered.

For any informal enquires please contact: Lia Tomlinson - Senior Service Manager - Leasehold and Home Ownership: [e-mail]

We welcome applications from people with caring responsibilities and flexible working options will be considered.

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description And Person Specification

We strive to advertise all roles for a minimum of two weeks. However, due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Human Resources Services

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