Home Delivery General Manager

Dixons Carphone; South Norfolk; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading tech retailer in the UK is seeking a Home Delivery General Manager for its Leeds Customer Service Centre. The successful candidate will oversee operations, empower teams, and enhance customer satisfaction in a dynamic, fast-paced environment. With a strong focus on leadership and a proactive mindset, you'll play a crucial role in driving exceptional service and team development. Attractive benefits include performance-related bonuses and product discounts.

Benefits

Performance related bonus

Product discounts on the latest tech

A range of wellbeing initiatives

Qualifications

• Proven leadership experience in fast-moving distribution.
• Strong people management skills and coaching ability.
• Track record of managing budgets effectively.

Responsibilities

• Overseeing day-to-day site performance and targets.
• Coaching Operations Managers and First Line Managers.
• Ensuring compliance with health and safety regulations.

Skills

Leadership

Communication

Negotiation

Team Empowerment

Problem Solving

Education

Transport Manager Certificate of Professional Competence (CPC)

Health & Safety Qualification (e.g., IOSH)

Job description

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Home Delivery General Manager
Morley
Leeds Customer Service Centre Plot 230, Howley Park Road, Morley, LS27 0BN
Permanent
Full Time
Grade 4

Hours - 39 hours per week, generally working Monday to Friday with some flexibility to meet business needs
Salary – Competitive plus up to 20% bonus

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

Are you ready to take the reins of a dynamic, fast-paced operation and lead a high-performing team to success?

We’re looking for an experienced and passionate General Manager to oversee our Leeds Home Delivery Centre, where people, performance, and customer satisfaction come first.

As General Manager, you’ll be the driving force behind the success of our Leeds site. You’ll lead from the front—empowering your team, optimising operations, and ensuring we deliver an exceptional service to our customers, every time.

Role overview:

As part of this role, you’ll be responsible for:

• Operational Leadership: Overseeing day-to-day site performance, ensuring targets are met and exceeded.
• Team Empowerment: Coaching and developing your Operations Managers, who in turn lead First Line Managers and teams across delivery, gas, specialist services, warehouse, and support functions.
• Partner Collaboration: Building strong relationships with delivery and agency partners to ensure seamless service.
• Change Champion: Leading and supporting change initiatives, including our Levelling Up programmes.
• Compliance & Safety: Ensuring full adherence to Health & Safety regulations and company policies.
• Culture Builder: Fostering a positive, inclusive, and high-performance culture where success is celebrated.

You will need:

• Proven leadership experience in a fast-moving distribution or customer-focused delivery environment.
• Strong people management and coaching skills with a passion for developing others.
• A track record of managing budgets and driving cost-effective operations.
• Excellent communication, negotiation, and influencing abilities at all levels.
• A proactive, solutions-focused mindset with a commitment to continuous improvement.

It would be great if you had:

• Transport Manager Certificate of Professional Competence (CPC) – showcasing your expertise in transport operations and compliance.
• Background in Transport Management – with a solid understanding of logistics, routing, and fleet performance.
• Health & Safety Qualification – such as IOSH, demonstrating your commitment to maintaining a safe working environment.
• Experience Managing 2-Person Delivery Teams – ideally in a high-volume, customer-focused setting.

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

• Performance related bonus.
• Product discounts on the latest tech.
• A range of wellbeing initiatives.

Join our team and we'll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we're committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we'll do our best to help.