Home Claims Handler

Urban Jungle Services Ltd.; Greater London; Hybrid; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Starting salary £38k–£42k

Share options

25 days annual leave

Well-being support

Parental leave

Job summary

Urban Jungle, based in Oval, London, is hiring a Home Claims Handler to scale our in-house claims function. You’ll manage your own portfolio from FNOL to settlement, delivering accurate outcomes and working with TPAs for strong performance.

This role suits someone with 18 months in personal lines claims, a technical mindset, and a customer‑first approach in a fast-paced startup. You’ll collaborate across Product, Underwriting and Engineering to improve the claims experience.

Qualifications

• 18 months+ experience in personal lines claims, preferably Home Insurance.
• Technically adept and enjoys guiding customers through the claims process.
• Keen to scale the in-house claims function and bring more of the value chain in-house.

Responsibilities

• Own your claims portfolio from FNOL to settlement and deliver efficient outcomes for customers.
• Review claim referrals with TPAs and ensure strong partner performance.
• Drive SLA improvements and streamline in-house operations.

Skills

Claims handling

Home insurance

Customer service

Technical mindset

Communication

Job description

Urban Jungle is here to change the insurance industry for good.

We’re one of the fastest-growing businesses in the UK, and we’re taking on one of the biggest and most widely used categories in the world. Urban Jungle puts the customer at the heart of everything it does, uses the latest technology to make insurance simple, fair and affordable, and helps us give our customers much more confidence in their financial futures.

All of this has meant we’ve already been able to help more than 300,000 customers get better insurance and become one of the top-rated home insurance providers in the UK, rated Excellent on Trustpilot from over 9,000 reviews. We’ve raised over £30m in funding to date to help us with our mission.

We also have a huge focus on people and our planet. We’ve recently placed 1st in Tempo's 2024 award for best startup to work for, and came top 10 in the Deloitte Fast50. We’re also proud to be a certified B-Corp, and a Carbon Neutral company.

And the best bit? This is just the beginning.

About the role

Over the past 18 months, we’ve fully in-housed our Home claims - all hosted on our own technology, to help us deliver a game changing claims proposition for our customers. We’re looking for a Home Claims Handler to play a crucial role in scaling our in-house claims function at Urban Jungle, and ensure we deliver a best-in-class experience.

As a Home Claims Handler, you'll be integral to delivering technical excellence across our claims team, ensuring accurate and efficient outcomes on both in-house and TPA managed claims, driving improvements in key claims processes, and working closely with various teams across the business to enhance the claims experience.

From day one, you’ll have the opportunity to impact how we best serve our growing customer base and iterate and improve our claims proposition.

Here’s what you’ll get up to:

• Be the driving force behind our in-house claims, managing your own portfolio from FNOL to settlement and delivering efficient, positive outcomes for customers across all claims types.
• Work directly with our TPA partners, reviewing their claim referrals, and ensuring these partners deliver strong performance.
• Drive improvements in our SLAs through ownership of our internal and external claims processes.
• Streamline our in-house claims operations to deliver efficiencies for the business and customer outcomes.
• Play a key role in cross-functional projects, working alongside our Product, Underwriting and Engineering teams to shape the claims experience when we launch into exciting new markets.

You've read this far! Here's what we’re looking for from you:

• At least 18 months experience working in personal lines claims - preferably Home Insurance
• You love being a technical expert and enjoy helping customers through the claims process.
• You are excited by the opportunity to help scale our claims function and bring more of the claims value chain in-house. You recognise the difference that this will make to the business and our customers.
• You’ve got strong written and verbal communication skills to support our customers through the claims process.
• You’re excited to work in a fast-paced startup environment and motivated to learn.
• You’ve a collaborative mindset and love working as part of a team to achieve our goals and solve complex problems.
• You’re keen to work at a business that takes a customer-first approach and recognises that the customer is at the heart of our business.

These requirements are a guide as to what we’re looking for, but if you don’t have all of the skills listed above, that’s okay! Please don’t let that hold you back from applying if the role excites you.

About our offer

We’re taking an office-centric approach to work (with lots of flexibility built-in) and the team is based in Oval, London.

In addition to our positive, open working environment, you can expect the following benefits of working at Urban Jungle:

• A starting salary of between £38,000 - £42,000*
• Share options that can increase alongside performance and growth.
• 25 days paid annual leave,plus public holidays.
• Rapid Progression.We’ll give you the opportunity to experience loads, and develop rapidly. You’ll get tons of responsibility from day one, and all the feedback, coaching and support you need to fuel your career growth.
• Real Impact.You’ll work on big, interesting problems that will challenge you, and do so in a way that has a positive impact on people’s lives, the planet and our community.
• A Clear Plan. We’ll give you the clarity on what we want to achieve, with the freedom and autonomy for you to decide how we get there.
• The Best People.You’ll be surrounded by teammates who are exceptional at what they do, whilst being kind, honest people who champion our values.
• A dedicated development budget,access to a senior mentor, and training on whatever you need to do your job well.
• Well-being support.We’re committed to supporting both physical and mental well-being through access to therapy, weekly onsite yoga, and subsidised sports clubs.
• Enhanced parental leave, and support for parents returning to work.
• All. The. Fun.We regularly organise awesome socials and have some vibrant team communities such as book club and foodies.

*If our advertised salary doesn’t meet your current expectations, please let us know.

About our commitment

Urban Jungle is an equal opportunity employer and fairness and respect are at the heart of who we are and how we work. We do not discriminate based on race, age, ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity or disability. We know that in order to build a truly successful business, we need a team of diverse individuals who can offer a variety of skills, experiences and perspectives.