Future Home Claims Handler Talent Pool

Urban Jungle Services Ltd.; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

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25 days annual leave

Rapid progression

Real impact

Clear plan

Great team

Development budget

Well‑being support

Enhanced parental leave

All the. Fun.

Job summary

Urban Jungle is seeking a Home Claims Handler to manage a portfolio from FNOL to settlement, ensuring accurate, efficient outcomes for customers.

You’ll work with TPA partners and cross‑functional teams to improve claims processes and SLAs, while helping scale our in‑house operations as we grow, always prioritising customer experience and integrity.

Qualifications

• At least 18 months’ experience working in personal lines claims, ideally within Home Insurance.
• Confident applying technical claims knowledge and guiding customers through a complex process.
• Excited by scaling a claims function and bringing more of the claims value chain in‑house.
• Strong written and verbal communication skills with empathy for customers.
• Collaborative mindset and ability to work with cross‑functional teams.

Responsibilities

• Manage your own portfolio of Home claims from FNOL through settlement with accurate outcomes.
• Work directly with TPA partners to review referrals and ensure performance.
• Help improve claims processes and SLAs for faster, better service.
• Scale the in‑house claims operation as the business grows.
• Collaborate with Product, Underwriting and Engineering to shape the claims experience.
• Influence how we do things as we grow, rather than simply following existing processes.

Skills

Personal lines claims

Customer service

Communication skills

Problem solving

Team collaboration

Attention to detail

Job description

We’re always on the lookout for passionate and talented claims professionals to join our growing team and help us transform the insurance industry.

Over the past few years, we’ve brought our Home claims function in-house and built our own technology to help us deliver a game-changing claims experience for our customers.

As a Home Claims Handler at Urban Jungle, you’d play a crucial role in scaling our in-house claims function and delivering a best-in-class experience for our customers. You’d manage your own portfolio of claims from first notification through to settlement, while also helping us improve the way we handle claims as we grow.

You’d work closely with our TPA partners and teams across Urban Jungle, with plenty of opportunity to use your technical expertise to improve processes, solve problems and shape the future of our claims proposition.

Here’s what you'll get up to:

• You’d manage your own portfolio of Home claims from FNOL through to settlement, delivering accurate, efficient and positive outcomes for customers.
• You’d work directly with our TPA partners, reviewing claim referrals and helping ensure they deliver strong performance and outcomes.
• You’d help improve our claims processes and SLAs, identifying opportunities to make things more efficient for both our customers and the business.
• You’d use your claims expertise to help scale our in-house claims operation as we continue to bring more of the claims journey in-house.
• You’d work cross-functionally with teams including Product, Underwriting and Engineering, helping shape the claims experience and improve how we serve customers.
• You’d have the opportunity to influence how we do things as we grow, rather than simply following processes that already exist.

You've read this far! Here's what we're looking for from you:

We’re looking for technically strong, customer-focused claims professionals who want to have a real impact and help shape how a modern insurance business handles claims.

• You have at least 18 months’ experience working in personal lines claims, ideally within Home Insurance.
• You’re confident applying your technical claims knowledge and enjoy helping customers through what can be a difficult process.
• You’re excited by the opportunity to help scale a claims function and bring more of the claims value chain in-house.
• You have strong written and verbal communication skills and can explain things clearly and empathetically to customers.
• You’re comfortable working in a fast-paced environment and motivated by learning and continuous improvement.
• You’re a problem solver who enjoys finding better ways of doing things rather than simply following the status quo.
• You have a collaborative mindset and enjoy working with different teams to solve complex problems.
• You’re passionate about delivering a great customer experience and understand the importance of putting the customer first.
• You treat everyone with integrity, respect and kindness - whether it’s your colleagues, our customers, or our partners.

These requirements are a guide as to what we’re looking for, but if you don’t have all of the skills listed above, that’s okay! Please don’t let that hold you back from applying if the role excites you.

About our offer

We’re taking an office-centric approach to work (with lots of flexibility built-in) and the team is based in Oval, London.

In addition to our positive, open working environment, you can expect the following benefits of working at Urban Jungle:

• Share options that can increase alongside performance and growth.
• 25 days paid annual leave, plus public holidays.
• Rapid Progression. We’ll give you the opportunity to experience loads, and develop rapidly. You’ll get tons of responsibility from day one, and all the feedback, coaching and support you need to fuel your career growth.
• Real Impact. You’ll work on big, interesting problems that will challenge you, and do so in a way that has a positive impact on people’s lives, the planet and our community.
• A Clear Plan. We’ll give you the clarity on what we want to achieve, with the freedom and autonomy for you to decide how we get there.
• The Best People. You’ll be surrounded by teammates who are exceptional at what they do, whilst being kind, honest people who champion our values.
• A dedicated development budget, access to a senior mentor, and training on whatever you need to do your job well.
• Well-being support. We’re committed to supporting both physical and mental well‑being through access to therapy, weekly onsite yoga, and subsidised sports clubs.
• Enhanced parental leave, and support for parents returning to work.
• All. The. Fun. We regularly organise awesome socials and have some vibrant team communities such as book club and foodies.

About us

At Urban Jungle , we’re making insurance fair - to people, planet and wallets. We’re one of the fastest-growing businesses in the UK, working to fix one of the biggest industries in the world.

We put customers at the heart of everything we do, using data and technology to make insurance simple, flexible, and affordable.

We care about our impact on the planet, becoming a B Corp in 2022 and offsetting our carbon emissions every year.

So far, we’ve helped 400,000 customers get better insurance and become one of the top-rated home insurance providers in the UK.

We placed 1st in Tempo’s 2024 award for best startup to work for, and are in the top 10 of Deloitte’s Fast 50. We’ve raised over £43m in funding to date to help us with our mission.

We’re looking for people to join our team of kind, talented people on a mission to change the insurance industry for good.

About our commitment

Urban Jungle is an equal opportunity employer and fairness and respect are at the heart of who we are and how we work. We do not discriminate based on race, age, ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity or disability. We know that in order to build a truly successful business, we need a team of diverse individuals who can offer a variety of skills, experiences and perspectives.