Holidays Team Leader

TN United Kingdom; Haywards Heath; On-site; GBP 60,000 - 80,000; Part time

Job summary

An established industry player is seeking a dedicated Team Leader to oversee Holiday Cottage Cleaners at beautiful gardens. This part-time role involves ensuring high standards during changeovers, supporting staff, and maintaining customer satisfaction. You'll play a vital role in delivering exceptional service while adhering to safety regulations. Join a team that values inclusivity and offers a range of benefits, including a substantial pension scheme and generous holiday allowance. If you have a passion for hospitality and leadership, this position is perfect for you.

Benefits

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Qualifications

• Experience in operational roles within holiday settings is essential.
• Understanding of housekeeping and maintenance standards is required.

Responsibilities

• Induct new staff and support service delivery.
• Ensure high presentation standards during changeovers.
• Handle customer queries and adhere to safety regulations.

Skills

Operational experience in a holiday environment

Housekeeping standards

Supervisory experience

People skills

Incident handling

Job description

We have an opportunity for a Team Leader to support our Holiday Cottage Cleaners at Nymans Garden, Standen House, and Sheffield Park and Gardens.

Duration: Permanent

Hours: Part-time, 15 hours per week. Shifts are scheduled on Mon, Wed, Fri to cover changeovers at the cottages. There may be a need to be on call on Saturdays, and work on Bank Holidays is required. Responsible for two changeovers per week.

Salary: £12.00 per hour

Interviews: w/c 25 November 2024

Start Date: w/c 2 December 2024

Internally known as 'Holidays Operation Team Leader.'

Applicants will complete an online assessment instead of submitting a CV or online application form. This helps us understand your strengths and provides more information about the role.

What it's like to work here

Discover more about working within “Holidays” at the National Trust.

What you'll be doing

You will induct new staff, support efficient and flexible service delivery, ensure high standards of presentation during changeovers and house opening, coordinate routine maintenance and repairs, and handle customer queries in line with the NT Holidays Toolkit.

Adherence to Health and Safety regulations and environmental management is essential, including working with risk assessments, COSHH procedures, accident reporting, and fire safety.

You can view the full role profile in the attached document. You don't need to have all listed skills and experience; the profile provides a comprehensive picture of the role's potential.

Who we're looking for

We'd love to hear from you if you have:

• Practical experience in an operational role within a holiday environment
• A good understanding of standards for housekeeping, presentation, and maintenance
• Some supervisory experience, strong people skills, and confidence in handling incidents and complaints

The package

The National Trust's motto is ‘For everyone, for ever.’ We strive to create an inclusive culture where everyone feels they belong. We value diversity and seek to reflect the communities we serve.

Benefits include:

• Substantial pension scheme up to 10% of basic salary
• Free entry to National Trust places for you, a guest, and your children (under 18)
• Season ticket loan
• EV car lease scheme
• Perks at work discounts (gym memberships, shopping discounts, cinema discounts)
• Holiday allowance up to 32 days, with options to purchase additional days, subject to criteria