Holidays Assistant Manager

TN United Kingdom; Aylburton; On-site; GBP 24,000; Full time

Job summary

Join a forward-thinking organization as a Holidays Assistant Manager at a picturesque campsite. This role is perfect for those passionate about providing exceptional service, ensuring guests have memorable holidays. You will lead a dedicated team, maintain high standards, and engage with diverse visitors while managing multiple sites. With a focus on training and compliance, you'll contribute to a welcoming atmosphere that embodies the values of inclusivity and community. Enjoy a range of benefits, including a substantial pension scheme and generous holiday allowance, as you embark on this rewarding journey.

Benefits

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Qualifications

• Experience in operational roles within a holiday business.
• Skilled in supervising and supporting team members.

Responsibilities

• Deliver excellent service to guests at Trust locations.
• Supervise and lead your team through training and development.

Skills

Operational experience in holiday business

Excellent communication skills

Housekeeping and maintenance standards

Supervisory skills

Microsoft Office proficiency

Knowledge of health and safety procedures

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Are you all about putting people first and giving them the highest standards of service? We’re looking for a Holidays Assistant Manager at Upper Booth Farm Campsite who can help ensure that everyone has their best possible holiday.

Upper Booth Farm Campsite is in a rural area; please consider how you’ll get here for work before applying. Transport is required between multiple estates, and it is not provided.

There is an expectation to provide cover for other campsites in the area when required, with travel expenses covered.

Hours: 37.5 per week, including weekends and evenings

Salary: £23,868 per annum

What it's like to work here

Alongside Upper Booth, you'll cover two bunkhouses within the High Peaks Area: Dalehead bunkhouse (sleeps 20, located near the campsite) and Ilam bunkhouse (sleeps 16, located in Ilam Park).

To learn more about working within “Holidays” at the National Trust,

What you'll be doing

Your focus will be on delivering excellent service to all guests at Trust locations, ensuring they have a happy holiday. You'll answer questions, follow standard procedures, and collaborate with local Trust and booking teams to maintain high standards and consistency.

You’ll work both at a desk and out visiting bunkhouses and other sites, some remote. You'll ensure team compliance and standards.

You’ll supervise and lead your team through training, coaching, and development. You’ll be hands-on with changeovers, cleaning, stock control, and recruitment, providing clear inductions and training.

You’ll respond to incidents and perform safety procedures, addressing unplanned tasks as needed to maintain high standards and guest satisfaction.

Who we're looking for

We’d love to hear from you if you are:

• Experienced in operational roles within a holiday business
• Excellent at communicating and engaging with diverse people
• Capable of maintaining high standards in housekeeping, presentation, and maintenance
• Skilled in supervising and supporting team members
• Confident using Microsoft Office
• Knowledgeable about health and safety procedures, compliance, and risk assessments

The package

The National Trust’s motto is ‘For everyone, for ever’. We strive to create an inclusive culture where everyone feels they belong. We value diversity and aim for our teams to reflect the communities we serve.

Benefits include:

• Substantial pension scheme up to 10% of basic salary
• Free entry to National Trust places for you, a guest, and your children (under 18)
• Season ticket loan
• EV car lease scheme
• Perks at work discounts (gym memberships, shopping, cinema)
• Holiday allowance up to 32 days, with holiday purchase options, subject to criteria