Holiday Sales Support Team Leader

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 30,000 - 38,000; Full time

Job summary

Join a leading company as a Holiday Sales Support Team Leader in Newcastle! Drive sales and coach a high-performing team while enjoying employee discounts and a supportive work environment. Bring your passion for customer service and leadership to this dynamic role, contributing to the success of the UK's largest holiday park organization.

Benefits

Employee Assistance Programme

50% discount for you and 25% for friends and family

Team member discount of 30% on food and drinks

Great discounts on brands like Hello Fresh

Qualifications

• Proven leadership in contact centres, sales, or customer service.
• Strong commercial awareness and results-driven mindset.
• Excellent communication and coaching skills.

Responsibilities

• Driving sales across various services including holiday hire and extras.
• Monitoring KPIs and coaching the team to exceed targets.
• Handling escalated customer issues with confidence and care.

Skills

Leadership

Sales

Customer Service

Communication

Coaching

Commercial Awareness

Job description

Social network you want to login/join with:

Holiday Sales Support Team Leader, Newcastle-upon-Tyne, Tyne and Wear

Client:

Parkdean Resorts

Location:

Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

14.06.2025

Expiry Date:

29.07.2025

Job Description:

Job Description

Are you a performance-driven team leader with a passion for sales and customer service? Join Parkdean Resorts as a Holiday Sales and Support Team Leader and play a pivotal role in driving revenue, delivering exceptional service, and coaching a high-performing contact centre team to success!

Why choose Parkdean Resorts?

Besides our unique team culture, stunning locations across the UK, and the opportunity to work with the UK's largest holiday park organization, we offer:

• Employee Assistance Programme with a 24/7 confidential helpline for counselling and support — because your wellbeing is our top priority.
• 50% discount for you and 25% for friends and family when booking holidays with us.
• Team member discount of 30% on food, drinks, and leisure activities.
• Great discounts on brands like Hello Fresh and local gyms.

We are committed to being a force for good, caring for our parks, people, and planet, and creating lasting memories.

What you will be doing...

• Driving sales across various services including holiday hire and extras.
• Monitoring KPIs and coaching the team to exceed targets.
• Leading outbound campaigns to maximize bookings.
• Handling escalated customer issues with confidence and care.
• Recruiting, training, and developing team members.
• Reporting on team performance and suggesting improvements.
• Collaborating with parks and internal departments.
• Supporting daily operations and stepping in during busy periods.

Skills and experience we're looking for...

• Proven leadership in contact centres, sales, or customer service.
• Strong commercial awareness and results-driven mindset.
• Excellent communication and coaching skills.
• A calm, solution-focused approach to challenges.