Centre Sales - Holiday Sales Support Team Leader - HS5

Parkdean Resorts UK Limited; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Holiday Sales and Support Team Leader, where you'll drive sales and deliver exceptional service while coaching a high-performing team. Benefit from discounts, an employee assistance program, and a supportive work environment, all while making a positive impact in a collaborative setting.

Benefits

Employee Assistance Programme

50% discount on holiday bookings

30% discount on food and activities

Deals on various brands

Qualifications

• Proven leadership experience in contact centre or sales environment.
• Strong commercial awareness and results-focused mindset.
• Excellent communication and coaching skills.

Responsibilities

• Driving sales across holiday hire, touring, subletting, and extras.
• Leading outbound revenue-generating campaigns.
• Recruiting, training, and developing team members.

Skills

Leadership

Commercial awareness

Communication

Coaching

Problem-solving

Tech-savviness

Team-focused

Tools

CRM/booking systems

Job description

Central Support Office - Newcastle, Central Support, Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Req #16090

Are you a performance-driven team leader with a passion for sales and customer service?Join Parkdean Resorts as a Holiday Sales and Support Team Leader and play a pivotal role in driving revenue, delivering exceptional service, and coaching a high-performing contact centre team to success!

So, why Parkdean Resorts?

Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:

• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority .
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us .
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities .
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

What you will be doing...

• Driving sales across holiday hire, touring, subletting, extras, and more.
• Monitoring team KPIs and coaching to consistently exceed targets.
• Leading outbound and revenue-generating campaigns to maximise booking potential.
• Handling escalated customer issues with confidence and care.
• Recruiting, training, and developing team members for long-term success.
• Reporting regularly on team performance and recommending improvements.
• Collaborating with Parks and internal departments to align goals and resolve issues.
• Supporting day-to-day operations and stepping in during peak periods.

Some of the skills and experience we’re looking for...

We’re looking for a natural motivator with:

• Proven leadership experience in a contact centre, sales, or customer service environment.
• Strong commercial awareness and a results-focused mindset.
• Excellent communication and coaching skills.
• A calm, solution-oriented approach to resolving customer and team challenges.
• Tech-savviness with CRM/booking systems (training provided).
• A flexible, proactive, and team-focused attitude.
• Central Support Office - Newcastle, Central Support, Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom