Holiday Home Sales - Holiday Home Sales Administrator

Parkdean Resorts; Hunstanton; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading holiday company in Hunstanton is seeking a Holiday Homes Sales Administrator to ensure seamless customer experiences and coordinate sales processes. In this role, you will support the sales team, maintain system data integrity, and prepare holiday homes for guests. The ideal candidate has strong organisational skills and attention to detail, ensuring every interaction is professional and pleasant. The company offers a vibrant atmosphere focused on care for people and the environment, with various employee benefits.

Benefits

Career development through training

Discounts on holiday bookings

Employee Assistance Programme

Incentive rewards programme

Discounts on food and leisure activities

Qualifications

• Ability to manage multiple tasks while maintaining focus on quality.
• Strong written and verbal communication skills.
• Experience in a customer-facing environment preferred.

Responsibilities

• Coordinate sales and payments with accuracy.
• Ensure holiday homes are prepared for guests.
• Maintain data integrity in CRM and systems.
• Communicate effectively with contractors and stakeholders.

Skills

Organisational skills

Customer service

Attention to detail

Communication

Tools

Salesforce

CRM systems

Job description

Are you the type of person who loves getting stuck into the details and making sure everything runs smoothly? As a Holiday Homes Sales Administrator at Parkdean Resorts, you'll be the friendly, organised smile maker, working behind the scenes to make holiday dreams come true. From coordinating sales and payments to ensuring holiday homes are ready to hand over, this is a role where no two days are the same. You'll be at the centre of the action—supporting the sales team, keeping things on track, and making sure every customer experience is seamless and memorable. You're the beating heart of the team.

Responsibilities

• Keep the sales office tidy and friendly and always reply to customers quickly and professionally. Use checklists, track payments, and flag any issues early to keep everything running smoothly.
• Working closely with Central Support, handle documents, payments, and holiday home listings with care—accuracy makes all the difference.
• Guide private buyers from their first question to their new keys, making it feel easy.
• Make sure stock, prices, and data stay fresh and spot‑on in Salesforce.
• Get holiday homes ready—connections, safety tests, clean‑up—and hand them over like a pro.
• Maintain system data integrity on the main CRM and supporting systems.
• Communicate with contractors and other business stakeholders.

Fit for You?

At Parkdean Resorts we don't leave unforgettable moments to chance. We pitch in, have fun, and grow, inspiring each other to make great things happen every single day. We're Parkdean people, and we do everything we can to ensure our guests and owners can holiday like they mean it! Parkdean Resorts is committed to Safeguarding and promoting the welfare of children and vulnerable adults. Background checks including DBS (or equivalent) will be carried out if appropriate.

Benefits

• Develop your skills and boost your career across our 56 parks—training at our Holiday Home Sales Academy.
• Win amazing rewards, including luxury trips abroad and exclusive UK getaways, as part of our spot incentive programmes.
• Enjoy a 50 % discount for yourself and a 25 % discount for friends and family when booking your holiday with us.
• Receive a team member discount of 30 %, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we have deals on many brands just for you.
• Access our Employee Assistance Programme with a 24/7 confidential helpline for counselling and support—giving you peace of mind.

About Us

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.