Holiday Home Administrator

Haven; Perranporth; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Dining discount up to 50%

Haven Holidays discounts 20%

Free facility access

Retail savings

Fully funded qualifications

Job summary

Haven Holidays is seeking a Holiday Home Revenue Administrator to manage transactions, ensure compliance, and support the owner journey with a focus on exceptional service.

You will handle handovers, snagging, and inventory for the Holiday Home Show Ground, while upholding GDPR/FCA standards and supporting the team to meet targets.

Qualifications

• Exceptional organisational and administrative skills.
• Strong customer service and communication abilities.
• Confidence in managing transactions and handling sensitive customer information.
• Proactive and solution-oriented approach to resolving issues.
• Knowledge of compliance processes, with training provided where needed.

Responsibilities

• Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
• Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
• Coordinate the handover process, ensuring timelines are realistic and expectations are met.
• Address pre- and post-handover “snagging” issues, resolving them efficiently and through the appropriate channels.
• Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.

Skills

Organisational skills

Customer service

Transactional management

Problem solving

Compliance knowledge

Job description

Position: Holiday Home Revenue AdministratorType: Full-Time / PermanentSalary: CompetitiveJoin our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you’ll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.We’re seeking a highly organised and owner-focused individual to help manage transactions, ensure compliance, and maintain high standards throughout the owner journey.Key Responsibilities- Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.- Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.- Coordinate the handover process, ensuring timelines are realistic and expectations are met.- Address pre- and post-handover “snagging” issues, resolving them efficiently and through the appropriate channels.- Maintain inventory stock levels and oversee the day-to-day appearance of the Holiday Home Show Ground.- Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.- Support team performance by meeting all relevant targets and metrics.Requirements- Exceptional organisational and administrative skills.- Strong customer service and communication abilities.- Confidence in managing transactions and handling sensitive customer information.- Proactive and solution-oriented approach to resolving issues.- Knowledge of compliance processes, with training provided where needed.What We Offer- An inclusive, supportive work environment.- Comprehensive training and ongoing support.- Career development opportunities, including fully funded qualifications.- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!How to ApplyWe’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.For support or adjustments during the application, contact us at: [e-mail]