Holiday Gift Experience Advisor

Hotel Chocolat; City of Westminster; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

50% staff discount

70% discount on Hotel stay in St Lucia

Performance incentives

Job summary

Hotel Chocolat in the UK invites you to join as a Seasonal Sales Advisor during our busiest festive period. You will help customers find the perfect gifts, share product knowledge, and contribute to a magical in-store experience.

We value reliability and flexibility to match store trading hours and handle a fast-paced environment. If you love chocolate and delighting customers, this is a great chance to shine and be part of our seasonal team.

Qualifications

• Experience in customer-facing retail roles preferred.
• Ability to work under pressure during busy periods.
• Comfortable handling till transactions and refunds.

Responsibilities

• Immersing our customers in the world of Hotel Chocolat and a store full of inspirational seasonal products including the perfect gift – the Velvetiser.
• Ensuring our customers find the perfect Christmas gift for everyone on their shopping list by discovering your customers’ reason for their visit, asking them key questions to establish their buying needs and checking for allergens throughout your time with them.
• Supporting the store team with deliveries and replenishment as needed.
• Processing transactions, refunds and exchanges at the till.
• Maintaining a high standard in our store and café areas to WOW our customers.
• If your store has a café area, you will prepare hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
• Supporting where you can to the success of your store and team.

Skills

Customer service

Flexible

Reliable

Communication skills

Job description

Hotel Chocolat in the UK invites you to join as a Seasonal Sales Advisor during our busiest festive period. You will help customers find the perfect gifts, share product knowledge, and contribute to a magical in-store experience.

We value reliability and flexibility to match store trading hours and handle a fast-paced environment. If you love chocolate and delighting customers, this is a great chance to shine and be part of our seasonal team.