Holiday Food Customer Assistant — Fast-Paced & Flexible

Marks & Spencer Plc; Cardiff; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer Plc is recruiting for a Customer Assistant in our Food section. You will be at the frontline, delivering excellent service, engaging with customers, and promoting our range of food products.

The role requires resilience, teamwork, and the ability to work across different store areas during shift patterns. You will use digital tools like Sparks App and in-store devices to enhance the customer experience and ensure customers get what they want when they need it.

Qualifications

• frontline customer service mindset with ability to work under pressure
• willingness to engage customers and promote products
• ability to adapt to changing store tasks and shifts
• comfortable using digital tools to enhance customer experience

Responsibilities

• Provide five-star service at pace and contribute to a positive, high-energy store environment
• Confidently recommend and sell our newest food products to customers
• Utilise Sparks App and in-store devices to assist customers and complete transactions
• Be flexible to work across various store areas as demand changes

Skills

Customer service

Team player

Flexibility

Digital literacy

Upselling

Communication

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc is recruiting for a Customer Assistant in our Food section. You will be at the frontline, delivering excellent service, engaging with customers, and promoting our range of food products.

The role requires resilience, teamwork, and the ability to work across different store areas during shift patterns. You will use digital tools like Sparks App and in-store devices to enhance the customer experience and ensure customers get what they want when they need it.