Holiday Customer Service Advisor – Hybrid & Flexible Hours

Fortnum & Mason; Greater London; Hybrid; GBP 20,000 - 25,000; Part time

Benefits offered by this job

Subsidised staff restaurant

Opportunities for personal and professional growth

Job summary

A renowned department store in London is seeking a Christmas Customer Services Advisor. The role involves providing exceptional service through various channels, handling customer orders, and ensuring satisfaction. Ideal candidates have strong communication skills, experience in customer service, and proficiency in Microsoft Office. This hybrid position requires flexible availability, including weekends. Competitive benefits include a subsidised staff restaurant and opportunities for personal development.

Qualifications

• Experience in customer service or sales.
• Strong communication skills via telephone and email.
• Ability to work independently and manage time effectively.
• Microsoft Office proficiency, especially Excel.
• Willingness to work flexible hours including weekends.

Responsibilities

• Handle customer inquiries and issues through multiple channels.
• Process sales and manage customer aftercare.
• Work collaboratively in a team to exceed client expectations.

Skills

Communication skills

Customer service experience

Microsoft Office proficiency

Time management

Job description

A renowned department store in London is seeking a Christmas Customer Services Advisor. The role involves providing exceptional service through various channels, handling customer orders, and ensuring satisfaction. Ideal candidates have strong communication skills, experience in customer service, and proficiency in Microsoft Office. This hybrid position requires flexible availability, including weekends. Competitive benefits include a subsidised staff restaurant and opportunities for personal development.